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City of Whitehall · 2 weeks ago

Administrative Assistant (Domestic Violence) - Lee County

Fort Myers, FL

Full-time

Onsite

Mid Level

4+ years exp

The City of Whitehall is seeking an Administrative Assistant for its Domestic Violence Unit. This role involves providing high-level administrative support, managing case-related tasks, and maintaining communication with various stakeholders while ensuring confidentiality and professionalism.

Non Profit

Responsibilities

Schedule hearings in multiple databases

Update records as necessary

Create and maintain files, electronic and paper

Maintain follow-up with outside agencies, courtroom personnel, and internal offices

Perform data entry and research in Outlook, JASS, IJIS, AiSmartBench

Enter case notes into database(s)

Understand case management principles in order to effectively assist with the case management process and functions of the Domestic Violence Unit

Educate the public on Domestic Violence policies and procedures within legal limitations

Assist case managers and administrative team with intake and case processing

Answer telephone inquiries regarding Domestic Violence processes and procedures

Assist with the development of periodic program and statistical reports

Review documents for accuracy and completeness

Prepare court documents and forms

Process court orders and legal documents

Review expenditure reports for accuracy

Receive, sort and distribute mail

Perform secretarial work exercising initiative and judgment in making

Research cases using Odyssey, AiSmartBench, or the Florida Clerk’s online records

Utilize differentiated case management to process cases

Schedule using multiple court dockets

Assist case management teams with case information

Other Duties as Assigned

Qualification

Court programs knowledgeDomestic Violence statutesData entry proficiencyCase management principlesMS Office applicationsOdyssey softwareJASS softwareCustomer serviceInterpersonal skillsTime managementVerbal communicationWritten communication

Required

Graduation from high school or an equivalent

Four years of secretarial or clerical experience

State of Florida Notary Public Certification required within 6 months of hire

Ability to perform multiple tasks successfully in a fast-paced environment with limited supervision

Ability to anticipate needs and prioritize tasks

Strong organization and time management skills

Ability to maintain a high level of confidentiality

Ability to build relationships across program functions

Ability to work independently and within a team

Strong interpersonal and verbal communication skills

Ability to effectively communicate in writing

Ability to organize routine workflow and set priorities

Ability to communicate thoughts and ideas effectively and clearly

Ability to adapt behavior or work methods in response to new information, changing conditions, or unexpected obstacles

Ability to effectively interpret general policy, criteria and procedures for specific situations

Ability to exhibit sound judgment, work well under pressure and meet established timelines and goals

Ability to research and schedule Domestic Violence court cases

Ability to provide effective, accurate, professional, polite, friendly, and prompt customer service to the public and other agency personnel, AOC employees, and the Judiciary

Ability to maintain consistent and regular attendance

Ability to type 40 correct words per minute (cwpm)

Ability to work the required hours from 8:30 AM to 5 PM Monday through Friday

Knowledge of court programs and community resources

Knowledge of court forms and legal terminology

Knowledge of differentiated case management principles

Knowledge of Domestic Violence court practices

Knowledge of Domestic Violence statutes and Supreme Court forms

Knowledge of courtroom etiquette and procedures

Knowledge of computer applications, included but not limited to Odyssey, JASS, MS Office applications

Knowledge of basic structure of the Courts System

Knowledge of standard office procedures