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FreeStar Financial Credit Union · 3 weeks ago

Teller Manager

Clinton Twp,MI,US

Full-time

Onsite

Entry, Mid Level

$58K/yr - $58K/yr

1+ years exp

FreeStar Financial Credit Union is looking for a dynamic and outgoing professional to join our Branch Leadership as a Teller Manager. The primary purpose of the role is to assist in fulfilling the credit union's mission by supervising the teller area, ensuring efficient and accurate service to members, and resolving any issues that arise.

BankingFinancial Services

Responsibilities

Ensure team members provide efficient and accurate service to members for all transactions, including but not limited to account status and activity inquiries, check cashing, deposits, withdrawals, transfers, loan payments, and the resolution of eService issues, both in person and over the phone

Ensure department standards are observed at all times

Responsible for teller operations including scheduling, assignment of work, assist in problem solving and complex transactions

Ability to explain policies and procedures to tellers as well as members as necessary. Ensure compliance in all applicable areas including updating team of any changes or requirements in policy or procedure

Ensure that team members are fully trained and cross-trained in all phases of their particular job

Meet member needs by cross-selling all products and services offered by the credit union. Expected to meet minimum performance expectations as established by the leadership team

Responsible for ensuring team members meet their minimum performance expectations as established by the leadership team

Develop and maintain effective relationships and exhibit the ability to resolve team member issues

Evaluate job performance by timely completion of team member performance appraisals that should include positive redirection and feedback to ensure their success

Schedule and conduct regular team member meetings to discuss credit union operations such as areas needing improvement, new products or services, changes in policy or procedure. Encourages open communications and the exchange of ideas or concerns

Perform or assist in the audit of teller outages, initiating disciplinary actions if applicable

Qualification

Supervisory experienceFinancial industry experienceFederal regulationsSales experienceMicrosoft Office proficiencyVerbal communication skillsWritten communication skillsInterpersonal communication skillsOrganizational skills

Required

Associates Degree preferred

Minimum of one-year experience in the financial industry

Minimum of one year of supervisory experience

Previous sales experience required

Verbal, written, and interpersonal communication skills

Proficient in Microsoft Office (Word, Excel, and Outlook)

Ability to organize and manage multiple priorities

Must have knowledge of various federal regulations and the responsibilities relating to each act of the following: Right to Financial Privacy Act, Regulation E (EFTS), Regulation CC (Funds Availability), Regulation Z (Truth in Lending), Truth in Savings Act, Bank Secrecy Act (BSA)