CGS Federal (Contact Government Services) · 1 month ago
FHA Mortgage Origination Representative
United States
Full-time
Remote
Entry Level
$37K/yr - $42K/yr
3+ years expCGS Federal is seeking an FHA Mortgage Origination Representative to join their team supporting a wide-ranging customer support initiative for a large Federal agency. The role involves providing excellent customer service, answering inquiries related to FHA guidelines and procedures, and documenting all contacts in a database.
ConsultingInformation TechnologyLegalProfessional ServicesProject ManagementSoftware
No H1B
Security Clearance Required
Responsibilities
Provide excellent customer service, answering a variety of calls and emails from the mortgage lending industry and the public on FHA guidelines and procedures
Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge client’s requests
Follow standard operating procedures for various topics, systems, and contact channels
Document all of your contacts in a database
Keep up to date on FHA mortgage processes and procedures
Qualification
Required
The capability to navigate multiple computer systems and applications and utilize search tools to provide information to our clients
Excellent time management skills and dependability
Strong verbal and written communication skills
High School diploma or GED
At least two years working with FHA loans (e.g. loan originator, loan processor, junior underwriter, loan officer) plus an additional year of customer service or contact center background, or at least three years of loan origination working with conventional loans and/or other government-backed loans (e.g. FHA, USDA, VA)
Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation
Preferred
Contact Center experience (omnichannel)
Bilingual (Spanish/English), verbal and written
FHA knowledge/experience
Benefits
Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Company
CGS Federal (Contact Government Services)
Contact Government Services strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Anthony Miller
Partner, President of Operations
Brian York
Partner, President of Strategy
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