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The Applied Research Laboratory at Penn State University · 2 days ago

IT Support Specialist

University Park, PA

Full-time

Hybrid

Mid, Senior Level

$46K/yr - $74K/yr

2+ years exp

The Applied Research Laboratory at Penn State University is seeking an experienced IT Support Specialist to join their Product Lifecycle Management and Computer-Aided Design Tools Team. The role involves providing technical support for CAD software and Siemens Teamcenter, diagnosing user issues, and maintaining applications and servers.

Universities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Provide technical support to users for CAD software packages and Siemens Teamcenter PLM

Diagnose, research, and resolve user issues in a timely manner through established protocols, robust communication, and troubleshooting; escalate as necessary

Participate in maintenance, implementation, troubleshooting, and support for applications and servers

Provide appropriate access to applications, systems, and data

Provide guidance and inform of policies/procedures to users, including training as necessary

Implement security policies and protocols

Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation

Contribute to documentation of incidents, internal processes/procedures, and training manuals

Assist in tracking and maintaining hardware and software inventory; interact with vendors

May supervise a growing staff, including hiring, development, and performance management

Qualification

Siemens TeamcenterOracle databasesHelpdesk ticketing systemsCAD toolsVMWare managementMicrosoft Office SuiteAnalytical skillsCommunication skillsOrganizational skills

Required

Oracle databases and application servers (e.g., Apache Tomcat)

Helpdesk ticketing systems (e.g., Atlassian Jira)

Strong analytical skills to achieve results when diagnosing and resolving technical issues

Successful experience following established protocols and security procedures

Success in environments where various forms of communication and organizational skills were crucial to be effective

If filled as IT Support Specialist - Senior Support, this position requires: Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted

If filled as IT Support Specialist - Intermediate Support, this position requires: General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted

All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation

You must be a U.S. citizen to apply

Employment with the ARL will require successful completion of a pre-employment drug screen

Preferred

Associate's degree in computer or specialized technology

CAD tools and PLM systems (e.g., Siemens Teamcenter)

VMWare and virtual machine management

Microsoft Office Product Suite – Excel, Word, Powerpoint, Project, Visio

Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility, if required