ShipperHQ · 1 month ago
Sr. Customer Success Manager - SaaS
Austin, TX
Full-time
Onsite
Senior Level
5+ years expShipperHQ is a company transforming the way e-commerce businesses manage shipping. They are seeking a talented Sr. Customer Success Manager to own a portfolio of strategic accounts, build relationships, drive value, and ensure customer satisfaction.
DeliveryE-CommerceInformation TechnologySaaSShippingSoftware
Responsibilities
You’ll own a portfolio of strategic accounts and serve as a trusted advisor, helping customers maximize the value of ShipperHQ solutions
Build lasting relationships: Establish trust, credibility, and influence across multiple levels of your customers’ organizations
Drive measurable value: Understand your clients’ goals, define success metrics, and deliver actionable strategies that drive ROI
Champion adoption: Educate customers on product capabilities and best practices, ensuring they realize the full benefit of their investment
Lead renewals and growth: Manage renewals proactively and identify expansion opportunities through consultative, value-based selling
Collaborate cross-functionally: Partner closely with Product, Sales, and Support to represent customer outcomes across teams and help deliver exceptional outcomes
Plan ahead: Stay proactive, looking 6+ months ahead of renewal cycles, to ensure client satisfaction and retention
Qualification
Required
Bachelor's degree or equivalent experience
5+ years in Customer Success, Account Management, or a similar client-facing role, ideally in B2B SaaS
Experience managing enterprise or strategic accounts with multiple stakeholders
Skilled at building champions, navigating complex organizations, and tailoring strategies to client goals
Proven ability to own and grow recurring revenue through renewals and upsells
Strong business acumen with experience tracking and communicating KPIs
Exceptional communication skills (written, verbal, presentation)
Highly organized, proactive, and detail-oriented - you take pride in delivering quality work
Entrepreneurial mindset and comfort working in a fast-moving, collaborative environment
Preferred
Experience in e-commerce or shipping/logistics technology is a plus
Benefits
22 days of PTO plus public holidays
401k Match
Medical, Dental, and Vision Insurance
Company
ShipperHQ
SaaS shipping experience management for eCommerce It is a sub-organization of Zowta.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jo Baker
Founder & CEO
Quentin Montalto
Chief Operating Officer
Recent News
Company data provided by crunchbase