MSX International · 7 hours ago
Implementation Specialist
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$70K/yr - $74K/yr
2+ years expMSX International has been a trusted partner to leading vehicle manufacturers for over 30 years, helping clients transform their businesses. The Implementation Specialist will guide dealerships in adopting technology to enhance customer satisfaction and operational efficiency, while building relationships and providing training.
Responsibilities
Be the expert: Guide dealerships through installation, training, and adoption of the FSR+ tool
Coach and mentor: Empower dealership staff to confidently use FSR+ and get the most out of it
Solve challenges: Listen, analyze feedback, and develop action plans that improve efficiency and performance
Build partnerships: Strengthen dealer relationships and align with Customer Experience teams to deliver a unified message
Leverage technology: Use Remote Experience tools and data-driven insights to drive utilization and success
Travel with purpose: Plan and manage your travel across your assigned dealer territory to maximize impact
Qualification
Required
A home base within your territory and a reliable vehicle (travel up to 80%—mix of driving and flights, with some overnights)
Confidence in communicating with all levels of dealership staff
Experience in customer service, training, or dealership operations
Comfort with technology, data analysis, and creating clear action plans
A natural teaching mindset—always looking for ways to make things better
2+ years of customer-facing or coaching/training experience
Preferred
A college degree (or are currently working toward one)
Background in teaching, training, or coaching
Experience working in fast-paced, independent roles where you set the tone for success
Strong organizational skills and a proactive mindset
Company
MSX International
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jodi Weed
Global Human Resource Business Partner
Shirley Aldana
Executive Assistant to the President & CEO
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