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Jewish Board of Family and Children's Services · 4 days ago

SW Supervisor

New York, NY

Full-time

Hybrid

Mid, Senior Level

3+ years exp

The Jewish Board of Family and Children's Services is dedicated to providing innovative mental health and social services to New Yorkers. The Social Work Supervisor will oversee care management for children with chronic health conditions, ensuring families receive the necessary support and services to maintain health and avoid unnecessary emergency visits.

AssociationHealth CareMental Health

Responsibilities

Provides regularly scheduled weekly supervision to care management staff members of the NYC team, and Staten Island as needed

Provides administrative oversight to ensure compliance with TJB, DOH, and CBC standards

Monitors service provision, referrals, and census data to maintain program effectiveness

Manages billing processes, utilizing both electronic and manual systems, to ensure accuracy and timeliness of documentation and assessment completion

Oversees and completes outreach, enrollments, discharge processes, and decisions in alignment with program protocols

Manages caseload of high-risk cases to ensure that appropriate continuity of care is provided

Ensures follow-up on quality assurance activities including corrective action, client satisfaction surveys, and audits

Monitors and addresses high-risk incidents promptly in accordance with organizational policies

Conducts community outreach, fostering strong linkage relationships with service providers

Participates in network/coalition meetings

Covers for the Director in his/her absence

Qualification

Mental Health ExpertiseCare ManagementTrauma-Informed CareDocumentation & ComplianceIntervention DevelopmentRelationship BuildingCritical ThinkingLMSW LicensureCustomer Service SkillsMicrosoft OfficeElectronic Health RecordsBilingual SpanishBilingual MandarinBilingual Russian

Required

Licensure (LMSW, LCSW, LMHC, LMFT, LCAT) in a Behavioral Health or related field

A minimum of three years of related experience with the target population is required to work with Children

Experience working in interdisciplinary teams; experience providing care management or care coordination in a medical or behavioral health environment; experience working with the chronically ill

Excellent written communication, verbal communication and customer service skills

Intermediate computer proficiency and knowledge of Microsoft Office, and ability to learn electronic health records and other software as required

Ability to read/input data and documents, including spreadsheets, reports and Electronic Health Records in printed form and on computer screens

Able to input data into various agency and city/state electronic health records

Limited applications of manual dexterity and hand-eye coordination

Manual dexterity and hand-eye coordination to conduct significant data entry and record keeping required

The work environment varies from office-based interaction with co-workers and members (20-40% of the time) to serving members in their homes and in other community settings (e.g. hospitals, clinics, benefit offices) 60%-80% of the time

To perform the essential functions of this job, the candidate must be able to travel within New York City carrying equipment such as a notebook, forms, laptop, mobile hotspot and cell phone weighing up to approximately 10 pounds

To perform the essential functions of this job, the candidate is routinely required to sit (30% of the time), stand (35% of the time), and travel to and from appointments using varied public and private transportation options (35% of the time)

Risks/hazards associated with the position are those which may be encountered traveling around New York City. Frequent travel throughout NYC

Preferred

A valid driver's license and access to a vehicle (preferred); A valid NYS ID for all boroughs

Fluency in a second language such as Spanish, Mandarin, or Russian is preferred but not mandatory

Benefits

Generous time off in addition to paid agency holidays and 15 sick days

Affordable and high-quality medical/dental/vision plans

Tuition assistance and educational loan forgiveness

Free continuing education opportunities

403(b) retirement benefits and a pension

Flexible spending accounts for health and transportation

24/7 Accessible Employee Assistance Program

Life and disability insurance

Diversity, equity, and inclusion working groups that are available for you to join, including Confronting Structural Racism (COR), Coalition Against Anti-Semitism (CAAS), and the LGBTQ Steering Committee