LIVunLtd ยท 3 weeks ago
Customer Services Specialist
Huntersville, NC
Full-time
Onsite
New Grad, Entry LevelLIVunLtd is looking for a Customer Service Specialist to join their Fitness Equipment/Services division. The role involves managing customer success standards through inbound and outbound communications, utilizing Salesforce CRM to ensure operational excellence and effective service delivery.
HospitalityInformation Technology
No H1B
Responsibilities
Answer inbound calls from customers, technicians, and vendors
Monitor tracking and data entry
Follow customer success standards to minimize handoffs as it relates to providing assistance to customers, vendors, and employees
Follow best practices with Salesforce CRM functionality and case follow-up standards to ensure customer success
Validate and Update customer information in Salesforce CRM system
Make outbound calls to confirm scheduled service calls when needed
Input new customers into Salesforce CRM system
Maintain positions KPI's and reports on a daily basis
Qualification
Required
Excellent customer service skills
Ability to communicate effectively
Strong interpersonal skills and problem solving ability
Ability to multi-task
Team Player mentality
Detail oriented
High School Diploma or GED
Must have a legal right to work in the United States
Preferred
Experience with Salesforce CRM system
Benefits
Health Benefits
Dental Benefits
Vision Benefits
401K Benefits
Life Insurance
Company
LIVunLtd
LIVunLtd is North America's leader in equipping, staffing, operating, servicing and activating events in fitness centers and amenity spaces of every type and style.
Founded in 2017
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Brian Buccino
President & Chief Operating Officer / North America
Company data provided by crunchbase