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Collette · 3 weeks ago

Air Operations Supervisor

Pawtucket, RI

Full-time

Hybrid

Entry, Mid Level

$43K/yr - $58K/yr

2+ years exp

Collette is a family-owned travel company seeking an Air Operations Supervisor to join their Air Team. This role involves supervising and managing the Retail Air Team, collaborating with various departments to enhance customer service and operational efficiency while ensuring a healthy profit margin.

Travel

Responsibilities

Supervise, train and develop direct subordinates

Hold all subordinates accountable in obtaining each of their strategic tactics

Evaluate performance for all subordinates and provide continuous coaching throughout the year

Compose and deliver year end assessments for all subordinates in adherence to company policy

Work closely with retail air staff and client care center to help resolve any guest issues

Review and follow up on assignments and resolve problems to provide quality customer service

Review customer responses from post-booking survey to determine trends and initiate measures to correct course. Ensure escalated responses are responded to in a timely manner

Assist with general administrative duties such as, but not limited to, scheduling work assignments, tracking productivity and comprehensive department training

Conduct thorough interviews with prospective candidates to assess their qualifications, skills, and cultural fit for the organization

Review air reservations that affect the productivity and proficiency of the department and improve guests’ satisfaction

Conduct training sessions to enhance performance and skill among the Retail Air Coordinators as determined by the Manager

Required to work flexible shifts, including some evenings and weekends, to accommodate air requirements and management needs

Prioritize workload and manage multiple priorities to meet expected deadlines

Ensure that all communication, as a representative of Collette, is professional, clear and adheres to policy

Responsible for assisting in training the air department staff, answering inquiries, and monitoring the goals and objectives of the department

Assist with weekly staff meetings to review contacts and enhance overall understanding of rates and carrier restrictions

Assist with cross-training key departments to enhance productivity and proficiency as they relate to air operations

Utilize Collette Connects to communication announcements, news stories and changes to the organization

Qualification

GDS air systemsCustomer serviceEmployee developmentPerformance managementNegotiation skillsTime managementInterpersonal skillsWritten communicationProblem solving