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HID · 2 days ago

Customer Support Agent

Salt Lake City, UT

Full-time

Onsite

New Grad, Entry Level

0+ years exp

HID is a high-tech software company that powers trusted identities for people, places, and things. As a Customer Support Agent, you will provide first-level support to IdenTrust customers, effectively communicating and troubleshooting issues to ensure customer satisfaction.

GovernmentInformation ServicesSecurity

H1B Sponsor Likely

Responsibilities

Responding to informational/technical related requests via telephone and email

Creating detailed entries of call records into the ticketing system

Working with and troubleshooting in Windows operating system

Building a positive rapport with customers and take ownership of issues raised

Staying current on security policies and practices

Qualification

Technical assistanceTroubleshooting skillsWindows operating systemCustomer serviceCommunication

Required

High School Diploma/GED; some college course work completed in Computer Sciences

0-1 years' experience in customer support or related field

0-1 years' experience providing technical assistance via phone

Excellent communication skills and proven record of providing excellent customer service

Troubleshooting and resolution skills, researching problems before escalating

Ability to work flexible hours based on business need

Benefits

Competitive benefits and annual leave offering, allowing for work-life balance

A vibrant, welcoming & inclusive culture

Extensive career development opportunities and resources to maximize your potential

Company

HID

Glassdoor3.7

HID powers the trusted identities of the world's people, places and things.

Founded in 1991

Irvine, California, USA

1001-5000 employees

http://www.hidglobal.com

H1B Sponsorship

HID has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (17)

2024 (6)

2023 (9)

2022 (25)

2021 (19)

2020 (7)