Apply on Employer Site

Velera · 1 day ago

VP, Client Growth Management Region

United States

Full-time

Onsite

Senior Level, Lead/Staff

$134K/yr - $175K/yr

10+ years exp

Velera is the nation’s premier payments credit union service organization and an integrated fintech solutions provider. The VP, Client Growth Management Region will create and manage a team that consults with credit union executives to foster relationships, promote Velera products, and drive growth in sales and market share.

CreditFinTechManagement Consulting

No H1B

Responsibilities

Create, manage, motivate and train relationship team that proactively consults and represents Velera for all products and solutions with Executives at assigned credit unions

Develop, maintain, and execute sales strategies that achieve sales quotas and targets for Velera products and services; Assist in negotiation of contracts with client and internally, as needed

Review client and industry landscape and recommend, develop, and implement new and creative approaches to growing our business; Develop sales and service goals, objectives and revenue forecasts related to assigned accounts with full accountability for all results

Develop, solidify and maintain strong account relationships that result in highest client loyalty scores as reflected in periodic surveys; Serve as primary Velera management point of contact for credit union on ongoing strategic initiatives and escalated issues; Coach account teams on identifying strategic opportunities while using consultative sales approach that ensures client business objectives are met and that payment portfolio performance metrics are maximized

Identify opportunities and assist in development and execution of strategies and account plans that support client to increase sales volume, market share, and achieve/exceed defined product and corporate objectives; Consult and advise clients on how to maximize their return on assets and, in turn, revenue to Velera

Deliver consultative support and coach team on how to identify, dimension, and solve for multifaceted business issues across credit union’s enterprise business as related to Velera products/services

Monitor and communicate value of Velera solutions to credit union Executives and demonstrate value of Velera relationship and overall partnership; Influence company strategic planning and policy formulation by providing continuous market feedback and participation in company/divisional planning process

Maintain viable, marketable product lines for Velera and evaluate new market opportunities and influence development of new products and programs to meet client needs

Create and deliver comprehensive presentations and strategic recommendations to senior level executives for growing and improving client portfolio performance; Provide guidance to clients with respect to selling their credit card portfolios, and assist in facilitating sales in conjunction with our external partners

Develop, formalize and implement sales activities with clients, leveraging Business Development Support team for product knowledge, depth, and strategy

Develop, administer and manage regional Account Management Plan and Budget to ensure allocation of financial resources to effectively carry out responsibilities

Identify, develop, and implement client credit union marketing and operational forums

Analyze the voice of the customer (VOC)/periodic surveys, define, and manage specific performance metrics that are critical to quality (CTQ) – meet the critical needs of the client

Stay well versed in payment industry trends, innovation and all solutions by Velera

Represent Velera at client sales meetings, client visits, Annual Forum, trade shows, industry events, and card association functions

Must interact positively and professionally in all interactions with Velera staff, clients, and business constituents

Be a spokesperson to strengthen Velera employees’ understanding of the client perceptions and needs. Disseminate survey/research results to Veleraemployees to provide a better understanding of how their roles impact the client relationship

Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures

Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff

Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement

Direct staff, to ensure that all duties are performed according to department performance standards

Perform other duties as assigned

Qualification

Card industry experienceEcommerce experienceSales/marketing experienceSupervisory experienceSiebel softwareAnalytical skillsEffective communicationLeadership skillsProblem solving skills

Required

Bachelor's Degree in related field or equivalent combination of education and experience required

Ten (10) years card industry and/or ecommerce related experience required

Ten (10) years in banking or credit union industry required

Three (3) years supervisory experience required

Ten (10) years sales/marketing experience required

Ability to communicate effectively in both verbal and written formats with individuals or groups and give presentations up to Senior Executive level utilizing various audio/visual support aids

Demonstrated ability to visualize the big picture, allocate appropriate resources, and to motivate work teams to establish goals and objectives and achieve superior results

Possess strong leadership and problem solving skills and have the ability to negotiate with and influence others across all organizational levels; ability to influence senior level executives to make appropriate business and investment decisions

Demonstrated excellent reasoning and analytical skills, with ability to develop detailed presentations

Ability to recognize unique differences in the management culture of each credit union and customize specific recommendations designed to improve portfolio performance

Ability to travel as needed, 25-40%