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Zwiesel Fortessa Americas LLC · 2 weeks ago

Customer Solutions Specialist

Winchester, VA

Full-time

Onsite

Entry Level

2+ years exp

Zwiesel Fortessa Americas LLC is a leading global tableware company known for its high-quality products and commitment to customer service. They are seeking a full-time Customer Solutions Specialist to provide excellent customer service and support for all customers and sales representatives within the Commercial Food Service division.

HospitalityManufacturing

Responsibilities

Respond and resolve all customer inquiries, concerns, and requests via phone and/or email

Ensure that all customers are setup properly in the NetSuite system

Ensure that all orders, quotes, returns, and credits are being accurately entered, updated, and completed in the NetSuite system in a timely manner

Support our outside sales representatives team by providing information on orders and product availability

Enter product returns or quality control cases in Netsuite and lead the communication with the customer to gather information for scheduling return pick ups with the returns and shipping team’s coordination

Communicate internally with operation’s teams in regards to inquiries around allocation of product, order status, and picking and/or shipping discrepancies

Qualification

Customer service experienceMicrosoft SoftwareMultitasking abilityPrioritization skillsCommunication skills

Required

High school diploma or general education degree (GED) required

At least two years' experience in a customer service or similar environment

Strong oral and written communication skills

Strong computer skills, including working knowledge of Microsoft Software (Outlook, Excel, etc.)

Must be ability to multitask and prioritize work

Benefits

Medical, dental, and vision

401(k) plan with a company match

Short-term and long-term disability – 100% paid by the company

Vacation/Paid Time Off, starting with 4 weeks per year

Paid company holidays

Annual wellness stipend

Employee purchase discount

Company

Zwiesel Fortessa Americas LLC

Zwiesel Fortessa is a leader in high-quality tableware solutions throughout the Americas, committed to elevating ordinary moments into extraordinary experiences.

Founded in 1993

Ashburn, Virginia, USA

51-200 employees