DreamMaker Bath & Kitchen - A Remodeling Franchise · 4 weeks ago
Technology Coach – Franchisee Support
Waco, TX
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $85K/yrDreamMaker Bath & Kitchen is one of the nation's most respected home remodeling franchises, seeking a Technology Coach to support franchise owners in implementing and utilizing their technology stack. The role involves onboarding, training, and providing ongoing support to ensure franchisees run efficient and profitable operations.
Design
No H1B
Responsibilities
Lead new franchise owners through a structured, milestone-based software onboarding journey
Configure core systems (JobTread, QBO, Constant Contact, Zoho Analytics), including mappings, dashboards, integrations, and permissions
Train office managers, designers, production managers, and owners on their daily workflows
Ensure each new location achieves baseline usage benchmarks before the grand opening
Deliver virtual (and occasional in-person) training, including one-on-ones, group sessions, and workshops
Create SOPs, how-to guides, video walkthroughs, and best-practice resources
Support franchise-wide events: annual Reunion, Next Level Groups, and other training gatherings
Collaborate with the Training Department to maintain an up-to-date Knowledge Base
Serve as a daily resource for system questions, workflow issues, and optimization guidance
Analyze franchise performance using JobTread, QBO, Constant Contact, and Zoho to identify trends and opportunities
Coach owners to improve adoption, operational health, job costing accuracy, and lead management systems
Coordinate with internal departments to resolve issues and streamline cross-functional processes
Build strong, trusted relationships with franchise owners and Office Managers
Conduct recurring check-ins to review KPIs, data integrity, and system usage
Develop action plans for locations falling behind on required software adoption
Partner with the Help Desk to triage tickets, identify recurring problems, and improve self-service tools
Maintain clear notes in logs and ticketing systems
Provide insight into patterns that should inform future training materials
Help franchisees maintain accurate financial and operational data
Ensure proper use of cost codes, job costing structures, estimating templates, and workflow steps
Assist owners in understanding Zoho dashboards and interpreting network benchmarks
Gather system feedback from franchisees and relay it to the Technology & Operations teams
Support testing of new releases, integrations, or updates
Recommend improvements to onboarding, workflows, and documentation
Qualification
Required
Experience in SaaS customer success, implementation, training, or systems support
Working knowledge of several of the following:
JobTread or comparable construction/project management platform
QuickBooks Online (job costing, mapping, chart of accounts, cost codes)
Constant Contact or a similar email marketing platform
Zoho Analytics, Power BI, or similar BI tools
Ability to understand workflows, integrations, and data relationships
Comfortable training users with varying levels of tech confidence
Exceptional communication skills, patient, empathetic, and clear
Strong project management and follow-through
Ability to influence and guide franchisees without direct authority
Demonstrated success in driving system adoption and measurable outcomes
Experience with franchise systems or multi-location businesses
Background in construction, remodeling, home services, or related operations
Previous roles include Customer Success Manager, Implementation Specialist, Trainer, and Technology Coach
Team-oriented mindset and willingness to support tasks outside the strict job description when needed
Ability to travel 6-8 times per year for 3-6 day events
Must exhibit and support DreamMaker's Code of Values and culture
Preferred
Certifications such as QBO ProAdvisor, JobTread, or Constant Contact (helpful but not required)
Benefits
PTO
Major Holidays
Health and Dental Insurance
401K
Company
DreamMaker Bath & Kitchen - A Remodeling Franchise
DreamMaker is a distinctive, full-service interior remodeling franchise dedicated to superior craftsmanship and ethical excellence.
Founded in 1971
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Amy Mosley, CFE
Chief Operating Officer
Douglas A. Dwyer, CAPS, CFE
President and CSO
Company data provided by crunchbase