Oracle · 2 weeks ago
Senior Data Center Support Technician - System Administrator 4-IT
West Jordan, UT
Full-time
Onsite
Mid, Senior Level
$87K/yr - $178K/yr
3+ years expOracle is a world leader in cloud solutions, committed to growing an inclusive workforce. The Senior Data Center Support Technician will perform key roles in delivering core infrastructure within the OCI data center environments, focusing on repairs, installation, and monitoring of data center systems.
Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
Responsibilities
Hardware installation & decommission of enterprise servers and cabling infrastructure
Troubleshooting and repair of data center hardware and networking infrastructure
Rack and stack of data center equipment, including but not limited to servers, networking devices, monitoring systems and other equipment
Rack installation including putting racks in place, cabling, power up and handoff of servers to internal provisioning teams
Monitoring of DC environments using monitoring tools
Monitoring and respond in a ticketing environment that is used and monitored by multiple internal Oracle Cloud service owners and teams
Documentation of activities and create/modify SOPs
Decommission life cycle of data center hardware
Inventory process, order replacement parts and return failed parts as required
Structured cabling, labelling and troubleshooting of fiber/copper/telecom cables
System power supplies and cabling install, troubleshooting and repair
You should be able to execute small projects on your own and work with your manager in planning and executing larger local projects
Show professionalism on your daily data center routine activities for a shift in a 24/7/365 working environment
Be able to work on a shift schedule that rotates (4 days a week of 10-hour shifts). Includes weekends and holidays
Be punctual in arriving for shifts on time and provide proper handover reports after shift to the next team member(s)
Receive/ship data center equipment as needed
Install, Remove, Troubleshoot hardware in data centers racks without disturbing other hardware and critical infrastructure on site
Maintain asset inventory and update internal application as needed
Be accessible via cell phone and willing to work on onsite emergency as needed
Participate and complete training that aligns with corporate objectives to bridge skill gaps and learn new relevant technologies
Act within Service Level Agreements (SLA) on the tickets assigned to you in your space
Qualification
Required
3+ years working in a Data Center environment
Troubleshooting Experience on servers, networking devices and IT equipment
Inventory management experience. Ordering, receiving and shipping server parts
Ability to prioritize work based on business needs and urgency
Ability to communicate and write effectively in both verbal and written communication mediums
Experience taking on-call shifts and ability to respond to critical events as needed
Experience escalating issues to Sr. onsite staff and management as needed
Training and developing team members
Developing documentation and solutions to technical issues and training team members on them
Directing and managing workload for a medium to large size team of Data Center Technicians
IT Hardware Concepts knowledge: RAID, SAN, X86 Architecture, SCIS, Linux/Unix, Boot Process, GRUB/LILO, File Systems, Network Device configuration, Directory Structure
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
Oracle
Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
10001+ employees
H1B Sponsorship
Oracle has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1271)
2024 (846)
2023 (995)
2022 (1192)
2021 (985)
2020 (755)
Funding
Current Stage
Public CompanyTotal Funding
$25.75BKey Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO
Leadership Team
Esteban Rubens
Healthcare Field CTO
G
Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
Recent News
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