Clinical Architecture · 3 weeks ago
Client Service Analyst
Indianapolis, IN
Full-time
Onsite
Mid Level
4+ years expClinical Architecture is at the forefront of healthcare IT innovation, seeking a Client Service Analyst to enhance client experiences. This role involves engaging with clients, providing support, and optimizing software performance to exceed client expectations.
Health CareInformation ServicesInformation Technology
No H1B
Responsibilities
Collaborate with the Client Success Manager to ensure client satisfaction
Become a product expert with the support of our internal teams
Educate clients on product features and enhancements using virtual technology
Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders
Identify areas for improvement and propose solutions to optimize software performance and the client's return on their software investment
Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations
Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance
Translate client needs into actionable items
Efficiently and accurately respond to inquiries, both written and verbal
Collaborate with internal teams to troubleshoot issues and test software enhancements
Qualification
Required
High school diploma or equivalent required
Minimum 4+ years experience in SaaS, software support, or client success required
Previous software, data analysis, analytics, and / or informatics experience is required
Strong communication skills, both written and verbal
Commitment to continuous learning
Preferred
Bachelor's Degree preferred
Healthcare / Healthcare Terminology knowledge or experience is advantageous
Benefits
Opportunities for learning, development, and growth.
Experiences that connect you with colleagues.
A laid-back work environment with thoughtful amenities.
Paid Volunteer Time, Paid Holidays & PTO, including our own winter break week for full-time team members.
Sabbatical opportunities for tenured team members.
Comprehensive Medical, Dental, Vision, and ancillary insurance options for eligible employees.
Maternity and Parental leave benefits.
Employer paid Short-term Disability & Long-term Disability.
Health and Wellness incentives.
401k Matching.
Company
Clinical Architecture
Clinical Architecture is about the evolution of healthcare information technology.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charlie Harp
CEO
Joe Mize
Chief Technology Officer
Recent News
Precedence Research
2025-12-04
2025-06-30
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