Community Care Inc · 2 weeks ago
Customer Service - Customer Service Team Lead 105-1027
Tulsa, OK
Full-time
Onsite
Mid Level
3+ years expCommunityCare is seeking a Customer Service Team Lead to provide daily guidance and training to the customer service team. The role involves managing escalated issues, training representatives, and ensuring the team operates efficiently to support the company's mission.
Health CareNon Profit
Responsibilities
Effectively manage escalated phone calls of the most complex nature involving multiple lines of business utilizing problem resolution skills
Prepare Customer Service Representatives to respond to customer questions and complaints and to troubleshoot problems with services or products
Assist supervisor with communicating regularly to employees any changes that have direct impact on inquiry responses
Assist walk-in members with inquiries
Ability to adapt and assist associates with organizational changes including business processes, systems and technology
Assists in actively managing the day-to-day activities of the team by monitoring call queues and wait times and directing resources as needed
Works closely with supervisors to empower team members to improve their confidence, product knowledge and communication skills
Motivate the team to achieve organizational goals that contributes to the growth of the company
Identify training needs and conduct training of team members as needed to maximize potential
Contribute to the creation of a pleasant working environment that serves to inspire the team
Assist with investigating and solving customer service complaints
Assist Customer Service Supervisor performing additional duties where needed or as directed
Qualification
Required
Thorough working knowledge of HMO plans, PPO plans, enrollment, benefits and claims
Proficient knowledge of customer service, and standard office practices and procedures
Possess strong oral and written communication skills
Confidence and skillful negotiating skills
Ability to motivate employees and provide feedback that assists in evaluating performance
Strong relationship building skills for motivating and inspiring team
Proficient in Microsoft applications
Strong organizational and time management skills with attention to detail
Successful completion of Health Care Sanctions background check
Available to work all shifts as needed
At least 3 years of Customer Service experience required
Preferred
Bachelors degree preferred
Supervisory experience preferred
Bilingual a plus
Company
Community Care Inc
Community Care is a local nonprofit with more than 45 years of experience helping older adults and adults with disabilities live as independently as possible within the community.
501-1000 employees
H1B Sponsorship
Community Care Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2024-09-18Acquired
Leadership Team
Kenneth Munson
Chief Executive Officer
Kelly Carter
PACE/Partnership Program Officer
Recent News
2025-02-19
Company data provided by crunchbase