Intuit · 1 day ago
Staff CX Professional, QuickBooks Live Service Strategy
Mountain View, CA
Full-time
Onsite
Senior Level, Lead/Staff
$164K/yr - $222K/yr
6+ years expIntuit is seeking a skilled and passionate Customer Experience Professional to elevate the QuickBooks Live Expert Assisted experience. The role involves improving the customer journey, ensuring successful onboarding, and collaborating cross-functionally to optimize efficiency and impact the bottom line.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Own and execute customer service initiatives to address customer needs. Scope, plan, and define the required deliverables and timelines to drive service strategy and innovation
Be the voice of the customer—stay close to customer perceptions by leveraging insights from surveys, interviews, and engagement metrics. Collaborate with teams such as User Research and Market Research, while proactively identifying and addressing gaps in the customer journey to enhance satisfaction and outcomes
Identify opportunities to transform challenges into data-driven solutions and actionable strategies. Continuously refine Service offering and experience to ensure customer retention, increased efficiency, and operational scalability
Collaborate with Product Management, Marketing, Sales, and Service Delivery teams to create holistic solutions balancing customer needs and business goals. Build trust and shared context among cross-functional teams to accelerate execution and meet critical outcomes
Analyze customer feedback and data insights to continuously refine service strategies, prioritize enhancements, and deliver optimized experiences. Monitor performance metrics to assess impact and identify opportunities for improvement
Use design thinking and customer-centric methodologies to create seamless, intuitive service experiences that drive retention, loyalty, and satisfaction
Qualification
Required
6-8 years of experience in customer experience strategy, product management, or related fields, preferably in SaaS or services-based industries
Bachelor's degree in Business, Technical, or Science disciplines required
Proven commitment to placing the customer experience at the core of decision-making, proactively identifying opportunities for growth and change
Proficient in end-to-end quantitative thinking and problem-solving
Adept at translating complex data into actionable insights and clear narratives that inspire stakeholders to take strategic action
Strong track record of building collaborative cross-functional partnerships and driving alignment
Outstanding verbal, written, and presentation skills with the ability to simplify complex ideas, tell stories with data, and motivate partners to pursue initiatives
Proven ability to manage multiple projects and initiatives in a fast-paced environment, delivering measurable business impact
Proactive in anticipating dependencies, risks, and resource gaps, working swiftly to resolve them
Preferred
MBA or advanced degree preferred (or equivalent work experience)
Familiarity with customer service organizations, operations, and domain expertise in accounting, Human Capital Management (HCM), or payroll is a strong plus
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
24-7 Press Release Newswire
2026-01-11
Company data provided by crunchbase