Intuit · 5 hours ago
QuickBooks Online Mid-Market Premium Specialist
Bonsall, CA
Full-time
Hybrid
Entry Level
$23/hr - $29.50/hr
1+ years expIntuit is seeking passionate and driven individuals to deliver a differentiated support experience for Mid-Market customers. The role focuses on providing technical product support, financial acumen, and strategic customer service to businesses with over $2.5 million in annual revenue.
AccountingFinancial ServicesFinTechPaaSSoftware
Responsibilities
Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve complex software-related issues via phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions
Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to relay client feedback and drive improvements to the product and customer experience through strong advocacy
Lead and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities within the Mid-Market segment to help pioneer a differentiated service model, leveraging expertise in the field
Empower Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, complex bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform
Maintain Expertise: Stay current with all updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating continuous commitment to expertise
Qualification
Required
1-3 years of experience using QuickBooks Online
An active QuickBooks Online Level 1 Certification is required and must be provided before your start date
A strong understanding of bookkeeping principles and financial terminology
Demonstrated ability to analyze complex challenges, identify root causes, and communicate effective solutions
Minimum requirement of 2 days in the office 4 hours per day
A dedicated high-speed internet connection (DSL, cable, or fiber) is required for Work from Home
Preferred
Preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money
Proven experience in a customer support role, preferably within a tech or SaaS environment
Benefits
Cash bonus
Equity rewards
Benefits
Company
Intuit
Intuit provides financial software solutions to empower individuals and businesses.
10001+ employees
H1B Sponsorship
Intuit has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)
Funding
Current Stage
Public CompanyTotal Funding
$8.52BKey Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M
Leadership Team
Sasan Goodarzi
Chief Executive Officer
Alex Balazs
Chief Technology Officer
Recent News
24-7 Press Release Newswire
2026-01-11
Company data provided by crunchbase