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DLA Piper · 2 weeks ago

Microsoft Dynamics CRM Sr Manager

Atlanta Metro

Full-time

Hybrid

Senior Level, Lead/Staff

$149K/yr - $1,227K/yr

8+ years exp

DLA Piper is a collaborative and supportive firm that values its people. The Microsoft Dynamics CRM Senior Manager will oversee the implementation and optimization of Microsoft Dynamics CRM solutions, manage CRM and client data quality teams, and work closely with stakeholders to enhance business value and operational efficiency.

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No H1B

Responsibilities

Develop, communicate, and execute a vision for Microsoft Dynamics CRM initiatives that align with the company's business development digital transformation and customer engagement strategies

Lead the planning, execution, and delivery of end-to-end CRM projects. Ensure projects are delivered on time, within scope, and within budget while maintaining high standards of quality and client satisfaction

Supervise and mentor a team of CRM managers, specialists, and administrators. Foster a culture of collaboration, continuous learning, and professional development

Serve as a point of contact for executive sponsors, business leaders, and other key stakeholders. Facilitate workshops, requirements gathering sessions, and regular project updates

Collaborate with others to oversee the architecture, customization, and integration of Microsoft Dynamics CRM with other enterprise systems. Ensure solutions are scalable, secure, and aligned with best practices

Work with Business Development and Marketing leaders and other professionals to develop and execute change management strategies, including end-user training, communication plans, and support structures to drive adoption and maximize ROI

Define and track key performance indicators (KPIs) for CRM initiatives. Use analytics and reporting tools to measure success and identify areas for continuous improvement

Proactively identify, assess, and mitigate project and system risks. Implement governance frameworks and compliance controls to safeguard data and ensure regulatory adherence

Manage relationships with Microsoft and other third-party vendors or partners to leverage the latest technologies, resources, and support for CRM projects

Stay current with advancements in Microsoft Dynamics CRM, cloud technology, and digital trends. Advocate for and implement innovative solutions that create competitive advantage

Qualification

Microsoft Dynamics CRMPower PlatformSolution architectureCloud computingData modelingData analysisProject managementTeam developmentConsulting experienceRegulatory complianceCRM security modelsLeadershipCommunicationNegotiationConflict resolution

Required

At least four years focused on Microsoft Dynamics CRM (including Dynamics 365) preferred

Expert knowledge of Microsoft Dynamics CRM/Dynamics 365 platform, including Sales, Customer Service, Field Service, and Marketing modules

Proficiency in Power Platform (Power BI, Power Automate, Power Apps)

Experience with solution architecture, data modeling, and integration with other enterprise applications (ERP, SharePoint, Azure, etc.)

Strong understanding of cloud computing concepts and Microsoft Azure services

Familiarity with CRM security models, data privacy, and regulatory compliance (GDPR, HIPAA, etc.)

Ability to translate business requirements into technical solutions

Strong understanding of sales, marketing, and service processes

Proven track record of leading and developing high-performing teams

Excellent communication, negotiation, and conflict resolution abilities

Hands-on experience with project management methodologies (Agile, Waterfall, Hybrid) and tools (Microsoft Project, Jira, etc.)

Proficient in data analysis, business intelligence, and performance measurement techniques

Experience working in consulting or client services environments is an asset

Bachelors degree in Computer Science, Information Systems, Business Administration, or a related field

8 years Experience in Information systems, CRM, and/or marketing automation experience

Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties

Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner

Provide timely, accurate, and quality work product

Successfully meet deadlines, expectations, and perform work duties as required

Foster positive work relationships

Comply with all firm policies and practices

Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed

Ability to work under pressure and manage competing demands in a fast-paced environment

Preferred

Masters Degree

Microsoft Certified: Dynamics 365 Fundamentals (CRM), Microsoft Certified: Dynamics 365 Customer Engagement Functional Consultant Associate, or equivalent certifications are highly desirable