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Alterra Mountain Company · 21 hours ago

Director, IT Infrastructure Operations

Denver, CO

Full-time

Hybrid

Director/Executive

$127K/yr - $180K/yr

10+ years exp

Alterra Mountain Company is a family of iconic year-round mountain destinations focused on shaping the future of mountain adventure. The Director of Enterprise Infrastructure Operations is responsible for the delivery, performance, and continuous improvement of the company's IT infrastructure services, overseeing various core functions and ensuring alignment with operational needs.

Hospitality

H1B Sponsor Likely

Responsibilities

Provide strategic oversight for the enterprise-wide delivery and support of infrastructure services including network, systems, and database operations

Ensure high availability, performance, and resilience of infrastructure platforms supporting resort and enterprise operations through continuous monitoring, exemplary service request/incident management, and proactive maintenance

Oversee continuous improvement of operational processes and service delivery models by driving the development and execution of operational runbooks, playbooks, and SOP's

Establish and monitor SLAs, KPIs, and operational metrics to drive accountability and service excellence, by leveraging data analytics and performance management tools, including where necessary, the development of business cases for incremental investment in tooling

Provide strategic direction and leadership to a team of senior managers and individual contributors across multiple infrastructure domains

Set clear goals, offer coaching and mentorship, and foster a culture of accountability and continuous improvement against measurable objectives through continuous evaluation and feedback

Recommend staffing levels, allocate resources and set priorities for the department

Provide strategic oversight and guidance for infrastructure-impacting projects, including enterprise initiatives, resort-specific projects, capital expansions, and M&A integrations

Foster cross-functional collaboration between enterprise IT teams, resort IT teams, and business stakeholders to ensure successful execution of technology initiatives

Ensure operational readiness and support planning for new systems and infrastructure deployments

Ensure compliance with enterprise standards, security policies, and regulatory requirements

Partner with IT Security, Compliance & Privacy to maintain secure and auditable infrastructure operations

Participate in audits, risk assessments, and business continuity planning

Maintain accountability for operational budgets, forecasting, and cost optimization managed by Infrastructure Operations sub-department leaders

Oversee vendor relationships, contracts, and service performance for Infrastructure Operations

Qualification

IT infrastructure operationsCloud computing strategyData center operationsVendor managementITIL practicesFinancial managementSQL Server administrationNetwork managementRegulatory complianceProcess optimizationLeadership skillsCommunication skillsProject management

Required

Demonstrated experience leading large, distributed enterprise IT infrastructure operations teams spanning multiple functional domains

Proven ability and experience in leadership and development of people managers

Proven track-record of driving efficiency in IT operations through thorough understanding of needs, constraints, and innovative technology and process opportunities

Expert knowledge in data center infrastructure operations including regional colocation and distributed/edge-compute models

Advanced knowledge of cloud computing strategy, public/private/hybrid cloud, PaaS, SaaS, and service management, including financial modeling of cloud versus on-premise systems deployment models

Advanced knowledge of virtualization, hypervisor management, automation, and orchestration, including specific experience implementing and managing HCI environments

Functional knowledge and experience managing Active Directory Domain Services and Windows ancillary services such as group policy, certificate authority/private key infrastructure, DNS, etc

Functional knowledge and experience managing Microsoft Entra ID / M365 and hybrid identity and access environments

Functional knowledge of wide area networking, software-defined networking, load balancing, proxies, switches, routers, firewalls, and network monitoring

Functional knowledge and experience managing SQL Server databases administration functions

Experience leading the conception, implementation, and ongoing management of enterprise-wide monitoring, automation, and incident response tools

Strong knowledge of ITIL practices and operational frameworks

Functional knowledge of regulatory compliance and standards such as PCI, SOX, GDPR, CCPA

Excellent verbal and written communication skills with a wide range of audiences including technologists, executives, and business stakeholders

Proven track record of effective vendor management and negotiation

Demonstrated ability to manage financials, budgeting, procurement processes, accounts payable/receivable, and forecasting models

Bachelor's Degree or equivalent experience

Minimum 10 years' relevant experience with progression through more complex environments and breadth of functional and supervisory responsibility in directing and managing staff

Minimum 5 years' leadership experience, including prior experience managing other managers

Preferred

MBA or equivalent experience

Experience in infrastructure operations in hospitality, resort, or outdoor sports and recreation

Experience in Mergers and Acquisitions

ITIL v3 or v4 Foundations certification

Any broad industry certifications (CDCP, CDCS, CGEIT, CCNA, CCNP, CCIE, CISSP, CISM, etc)

Benefits

Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents

Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts

Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge

Generous discounts on outdoor gear, apparel, rental cars, etc.

Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more

401(k) plan with generous company match

Paid parental leave of up to 6 weeks for eligible employees

Commuter benefits (Denver employees only)

Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood (for eligible employees)

Company

Alterra Mountain Company

About Alterra Mountain Company Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s leading heli-skiing operations, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 60 iconic mountain destinations around the world.

Founded in 2018

Denver, Colorado, US

10001+ employees

http://www.alterramtn.co

H1B Sponsorship

Alterra Mountain Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

2020 (2)