ECI · 7 hours ago
Regional Desktop Support Engineer
Milwaukee, WI
Full-time
Onsite
Mid Level
$65K/yr - $65K/yrECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations. They are seeking a dynamic and customer-focused Regional Desktop Support Engineer to deliver exceptional technical support at client locations and remotely, focusing on troubleshooting desktop-level incidents and ensuring client satisfaction.
Responsibilities
Deliver technical support through phone, remote tools, and onsite visits, ensuring timely issue resolution and clear communication
Troubleshoot and resolve Level 1 and 2 support issues, including but not limited to: Azure AVD / Windows 365, Azure Cloud, Networking fundamentals, Citrix, DNS, Microsoft 365 (AIP, Conditional Access, Intune, Exchange Online, SharePoint Online), Windows Server (Roles & Features), Proofpoint Essentials, PowerShell, macOS and Mobile devices
Troubleshoot and resolve Level 1 to 3 support issues for: Microsoft Azure Active Directory & Windows 10 & 11
Participate in a structured training program to enhance technical proficiency across all supported technologies with opportunities to pursue certifications such as: Microsoft Azure Fundamentals, Microsoft 365 Fundamentals, Microsoft 365 Endpoint Administrator Associate, CompTIA, Cisco
Manage service tickets with accuracy and efficiency, ensuring thorough documentation and user communication
Build and maintain strong client relationships, set realistic expectations, and deliver solutions that enhance system performance
Coordinate with third-party vendors for warranty services and escalate complex issues as needed
Adhere to ECI’s standards and industry’s best practices for troubleshooting and client service
Identify and recommend process improvements to enhance service delivery and reduce recurring issues
Qualification
Required
Bachelor's degree in information technology or equivalent technical experience and certifications
Knowledge of MFA, MDM, VPN, Tier 1 Desktop support and Windows 10/11
Strong customer service orientation with excellent communication and documentation skills
Proven ability to work effectively in a collaborative, team-based environment
Strong analytical and problem-solving skills
Self-motivated, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
Ability to perform under pressure and manage time effectively
Ability to work effectively in a manufacturing environment, including exposure to dust, debris, and elevated noise levels
Ability to consistently wear required PPE: hearing protection, eye protection, and steel-toed footwear
Ability to learn and apply safety and operational procedures through provided training
Ability to perform daily facility compliance checks, such as ensuring doors are locked and sensitive paperwork is properly secured
Preferred
Experience supporting technologies in financial services is a plus
Benefits
Flexible PTO
Health benefit eligibility the first of the month
Life insurance
Pet insurance
401K
Company
ECI
Founded in 1995, ECI is the market leader in end-to-end technology solutions for the financial industry.
Founded in 1995
501-1000 employees
H1B Sponsorship
ECI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (1)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Steve Schoener
Chief Technology Officer
Greg Yarrington
Chief Operating Officer
Recent News
2022-05-11
Company data provided by crunchbase