Apply on Employer Site

Presbyterian Healthcare Services · 2 weeks ago

IT Service Delivery & Resource Analyst

Albuquerque, NM

Contract

Onsite

Entry, Mid Level

$67K/yr - $102K/yr

2+ years exp

Presbyterian Healthcare Services is a not-for-profit healthcare system dedicated to improving the health of the communities it serves. They are seeking an IT Service Delivery & Resource Analyst to manage IT Service Management processes, ensuring optimal performance and coordination across various IT functions.

AssociationHealth Care

H1B Sponsor Likely

Responsibilities

This role is responsible for managing all process documentation and supporting all enhancements to the process

Works across the organization to identify, design, analyze, and develop processes in line with business and technology requirements

This position requires knowledge across multiple infrastructure platforms and processes

Partners with the Technical Subject Matter Experts to provide process requirements for building or modifying tools that support the process

Coordinates the design, development and maintenance of one or more of the processes and related procedures within the ITSM Lifecycle

Coordinates the planning and management of support for the processes and for the toolset supporting the processes

Coordinates interfaces between ITSM processes and other service management processes

Coordinates the monitoring of the effectiveness of the processes and makes recommendations for improvement

Coordinates the production of management information through the definition of CSFs and KPIs for the processes within area of responsibility

Qualification

ITIL best practicesServiceNowProcess analysisCross-functional managementTechnical translation

Required

Bachelor s degree in related technical/business area plus 2 years of IT or business experience. 6 years of additional experience can be substituted in lieu of degree

Knowledge of process analysis principles

Preferred

Ability to design, implement, and monitor SLAs, OLAs, and service improvement plans in partnership with IT Service Owners using ITIL best practices

Familiar with reviewing IT contracts and measuring adherence to SLAs

Assist in building reports within ServiceNow for measurement of SLAs for internal IT teams

Skilled in translating technical language for Presbyterian business leaders, managing cross-functional expectations, and navigating IT resources

Benefits

Medical

Dental

Vision

Short-term and long-term disability

Group term life insurance

Other optional voluntary benefits

Wellness

Company

Presbyterian Healthcare Services

Glassdoor3.6

Presbyterian Healthcare Services exists to improve the health of patients, members and the communities they serve.

Founded in 1908

Clovis, New Mexico, USA

10001+ employees

http://www.phs.org

H1B Sponsorship

Presbyterian Healthcare Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (90)

2024 (86)

2023 (85)

2022 (93)

2021 (86)

2020 (76)