Redwood Software · 1 week ago
Manager- Customer Account Management
United States
Full-time
Remote
Mid, Senior Level
3+ years expRedwood Software is the leader in full stack automation fabric solutions for mission-critical business processes. As the Manager of the Customer Account Management Team, you will lead a team responsible for driving renewals and revenue growth while ensuring customer satisfaction and long-term value.
Enterprise SoftwareSoftwareWeb Development
Responsibilities
Manage, mentor, and develop a team of Customer Account Managers to meet and exceed revenue targets for renewals, upsells, and cross-sell of Redwood products
Drive and exceed team performance across key KPIs: Gross Dollar Retention (GDR) + price increases, logo retention, expansion revenue, and professional services growth
Develop and implement strategies to expand Redwood’s footprint within existing accounts and accelerate revenue growth
Align Customer Account Management objectives with company priorities through close partnership with Sales Leadership and the Executive Leadership Team
Collaborate with cross-functional teams—including Product, Professional Services, Support, and Marketing—to ensure successful customer outcomes and identify new growth opportunities
Track, analyze, and report on key performance metrics to assess team success and adapt strategies as needed
Build and strengthen executive-level relationships within customer accounts to support retention, expansion, and long-term account health
Identify new opportunities through customer insights, usage patterns, and renewal signals
Develop and deliver training programs to equip CAMs with the product knowledge, commercial acumen, and skills needed to succeed
Foster a culture of collaboration, accountability, and customer-centricity across the Customer Account Management organization
Qualification
Required
3–5 years of experience in customer-facing roles such as customer success, account management, sales, technical consulting, or enterprise support
Strong communication skills, with the ability to articulate technical information effectively to both technical stakeholders and senior executives
Proven ability to lead and inspire customer-facing teams, driving performance and professional growth
Excellent organizational skills with the ability to manage competing demands, multiple priorities, and large customer portfolios
Strong analytical skills for assessing customer health, usage trends, renewal risk signals, and expansion opportunities
Experience facilitating collaboration across functional teams in both in-person and virtual environments
Strong personal drive to support team success and individual development
Passion for working in a dynamic, problem-solving environment within enterprise software
Outstanding written and verbal communication skills
Ability to operate confidently with customers at the executive level
Demonstrates professionalism, accountability, and a growth mindset
A collaborative team player who builds trusted relationships across all functions
Preferred
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience preferred
Familiarity with Salesforce and tools like Outreach (or similar sales execution platforms)
Company
Redwood Software
Redwood Software is an international company providing job scheduling, report distribution and SAP solutions.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$382.54MKey Investors
Turn/River Capital
2024-09-10Private Equity
2024-09-10Acquired
2021-05-11Private Equity· $382.54M
Leadership Team
Shak Akhtar
SVP Finance Automation & Customer Experience Officer at Redwood Software
Lizzie McPhillips
Chief People Officer
Recent News
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