Amtrak · 10 hours ago
Sr Dir DT Sys Design & Dev - 90403789 - Washington
Washington, DC
Full-time
Onsite
Director/Executive
$206K/yr - $267K/yr
15+ years expAmtrak is a leading transportation provider in the United States, dedicated to connecting businesses and communities. The Sr. Director DT Sys Design & Dev. oversees end-to-end DT services, managing budgets and ensuring service delivery aligns with business needs while leading a diverse team to achieve operational excellence.
Service IndustrySoftwareTourismTravel
Responsibilities
Partners with business leaders, Architects and Digital Product Owners to develop service strategies, roadmaps, and rationalize portfolios
Accountable and responsible as sole owner of all technology initiatives in the assigned Systems Design & Development portfolio
Develops and owns service definition and service design partnering with business owners, Architecture, and Product Owners. Ensures adoption of services within the DT service catalog overseeing Device Engineering, SAP Infrastructure, Field Services, Deskside Support, Software Delivery and Risk Remediation
Responsible for managing a team of Directors, Managers, Technical Leaders among others and inspiring them and their teams to deliver at the highest level
Implement Cloud First, Mobile First, and Data Driven paradigms for all systems and services being built within the Service domain
Provides leadership in developing and deploying applications in Cloud based Platforms such as AWS, Azure, and other Native Cloud platforms
Participates in the governance board that defines the IT mission, oversees operations, and determines DT investments, and pricing and product strategies
Responsible for developing the Technology Strategy and a strategic view to the sourcing options. Comes up with the right criteria to pick the right offerings suiting the business and customer needs
Responsible for planning service budget across both CapEx and OpEx vectors. Tracks budget and takes appropriate steps to stay within budget
Oversee all service offerings within their assigned technology area and corresponding solution delivery teams. Responsible for delivering value to business/clients
Responsible for managing risk and security within the service in partnership with the CISO and the Risk and Compliance teams
Manages service governance and applies metrics to services to measure against defined Key Performance Indicators and Service Level Agreements. Responsible for delivering a particular service within the agreed service levels with the customer and with dependent IT teams negotiating Operational Level Agreements (OLAs)
Partners to ensure IT Service Management processes, operational level agreements and underpinning contracts are appropriate for the agreed service level targets. Provides advice and counsel to the vendor relationship decision making and contract development processes
Provides leadership in continuous service improvement. Ensures technology provider's performance is reviewed and that contract managers are notified when necessary
Establishes measurable individual and team objectives that are aligned with business and organizational goals. Documents and presents performance assessments. Recognizes and rewards associates commensurate with performance. Implements organizational practices for staffing, performance management, development, reward, recognition, and retention
Qualification
Required
Bachelor's degree in computer science, Information Systems, Business Administration or related field with 15+ years relevant experience or equivalent work experience
15+ years of relevant work experience managing IT Operations teams delivering stable, reliable and business-enabling technologies
Proven experience in managing diverse teams of 25+ employees and contractors
Strong expertise in developing and deploying applications in Cloud based Platforms such as AWS, Azure, Adobe, Salesforce, MuleSoft and other Cloud native platforms
Client expectation management, Program management, Financial management and Technology product delivery experience
Business experience should include assignments in multiple business and technical processes and financial management
Leadership experience in managing cross-functional teams and influencing executive level management and key stakeholders
Requires demonstrated ability to launch and deliver multiple, concurrent IT initiatives on time and within budget
Must possess strong communication and interpersonal skills, work well with others in an integrated team environment, and must be self-motivated
Preferred
Bachelor's Degree or equivalent combination of education, training and/or relevant experience
Plus 15 years of relevant work experience
Benefits
Health, dental, and vision plans
Health savings accounts
Wellness programs
Flexible spending accounts
401K retirement plan with employer match
Life insurance
Short and long term disability insurance
Paid time off
Back-up care
Adoption assistance
Surrogacy assistance
Reimbursement of education expenses
Public Service Loan Forgiveness eligibility
Railroad Retirement sickness and retirement benefits
Rail pass privileges
Company
Amtrak
Amtrak is a provider of intercity passenger rail services across the country, connecting major cities and regions.
10001+ employees
H1B Sponsorship
Amtrak has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (40)
2023 (50)
2022 (52)
2021 (42)
2020 (34)
Funding
Current Stage
Late StageTotal Funding
$125.7MKey Investors
Federal Railroad AdministrationU.S. Department of Transportation
2024-09-03Grant· $63.9M
2023-09-25Grant· $8.8M
2022-08-18Grant· $45M
Leadership Team
John McSorley
Director of Critical Infrastructure Protection
Recent News
2026-01-05
bloomberglaw.com
2026-01-03
2026-01-03
Company data provided by crunchbase