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State of Oregon · 2 weeks ago

Information Technology Associate

Salem, OR

Full-time

Onsite

Mid Level

$7,574/mo - $11,749/mo

3+ years exp

The Oregon Judicial Department is hiring an Information Technology Associate to provide essential technical support to court staff and the public. This role involves managing various technical systems and providing advanced support for software and hardware issues.

AssociationGovernmentNon Profit

No H1B

Responsibilities

Providing advanced technical support for video conferencing equipment, digital recording systems, telephones, multimedia presentation systems, web applications, virtual servers, and storage area networks

Providing Tier 2 and Tier 3 support for software, hardware, communications, and data-related issues

Keeping an equipment inventory

Preparing detailed system design documentation

Maintaining user documentation, training materials, and other instructional aides

Conducting comprehensive analyses

Identifying the court’s application and programming needs

Using SharePoint and PowerShell to develop specifications and write custom software solutions

Planning, configuring, installing, inventorying, and upgrading workstations, printers, and audio/visual systems

Performing server and security administration tasks, including network and application monitoring, vulnerability and patch management, incident response, and disaster recovery planning and execution

Conducting regular server backups and troubleshooting system failures

Managing network systems, subsystems, and devices

Administering user accounts

Providing local administration support for Microsoft Outlook

Installing and configuring VoIP hardware and software

Supporting VoIP end users

Working on special projects and researching emerging technologies

Qualification

Microsoft 365SharePointPowerShellMicrosoft Windows OSVoIP softwareHardwareAudio/visual technologyCustom software solutionsCustomer serviceSystem efficiency evaluationIOS device management

Required

A bachelor's degree in computer science, information technology, management, public administration, or a related field

Three (3) years of technical experience in the duties and infrastructure support required for the position

Any combination of education and experience equivalent to seven (7) years of experience that typically supports the knowledge, skills, and abilities for the position

Experience providing customer service in person, by phone, through email, and over chat and communicating technical issues to a variety of users with different computer skill levels

Experience evaluating system efficiency and suggesting improvements

Experience with Microsoft 365, SharePoint, and PowerShell

Experience installing and configuring Microsoft Windows OS in a business setting

Experience with Microsoft Windows servers, including performing backups and troubleshooting system failures

Experience writing custom software solutions

Experience installing and configuring VoIP software and hardware

Experience configuring and troubleshooting audio/visual technology

Preferred

Experience managing iOS devices in an enterprise environment

Benefits

We pay 95% to 99% of medical insurance premiums for full-time employees, including mental health coverage.

10 paid holidays, 2 floating holidays, 3 personal business days, separate sick and vacation paid leaves (prorated for part-time employees), and other employee benefits such as optional insurances and flexible spending plans.