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NEOGOV · 3 weeks ago

Police Communications Specialist (Dispatcher) - Lateral

Issaquah, WA

Full-time

Onsite

Entry, Mid Level

$37.34/hr - $49.14/hr

1+ years exp

NEOGOV is seeking a Police Communications Specialist (Dispatcher) for the City of Issaquah. This role involves performing telecommunications duties, managing emergency and non-emergency calls, and ensuring effective communication with various public service agencies.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Operates remotely controlled, multi-frequency radio console to communicate with Police Officers, Public Works Operations workers, other Pubic Service Answering Points and emergency responders as appropriate. Demonstrates ability in using proper dispatch procedures. Maintains proper logs of actions as required

Receives calls on a multi-line phone console and E911 system, gathers necessary information and alerts appropriate responders; answers routine calls for service, questions and other administrative calls; refers to appropriate agency or person as necessary; operates computer systems including A Centralized Computerized Enforcement Service System (ACCESS), Spillman Computer Aided Dispatch (CAD), Records Management System (RMS) and Positron Power Phone system

Monitors and responds appropriately to building fire alarms, phone alarms, generator alarms, jail and other panic alarms

Monitors and responds appropriately to building and jail security system including access control to and from the facility and sound transit cameras

Interprets state, county and city maps. Understands jurisdictional boundaries as necessary in handling public safety service requests

Maintains logs, Spillman record keeping entries, reports, vehicle impounds, weekend construction permits and mutual aid as received by the Police Department

Assists in training new employees to the field in various aspects of the position

Enters, clears and maintains all active court orders, warrants, stolen vehicles, property and missing persons in the ACCESS and other systems and files

Accepts, safe keeps, and releases lost and found property

Safeguards record access log access to keys of the department and department vehicles

Safeguards records of all petty cash

Performs extensive personnel and record checks for other departments, outside agencies, military recruiting, etc

Qualification

Dispatcher experienceACCESS certificationTelecommunicator certificationComputer software proficiencyEmergency management knowledgeTyping 40 wpmEffective communicationTeam collaboration