In-Home Care Admin Coordinator jobs in United States
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Clover Health · 5 hours ago

In-Home Care Admin Coordinator

Clover Health is a company focused on delivering proactive support and care through its clinical teams and quality improvement services. The In-Home Care Admin Coordinator will assist members by handling calls, confirming appointments, and ensuring effective communication within the care team.

Health CareHealth InsuranceHospitalMedical

Responsibilities

Answer member calls, demonstrating our value of caring as you work to assist members and escalate appropriately based on protocols for emergent, urgent and non-urgent calls
Receive inbound warm transfers from other Clover teams
Confirm patient appointments for provider schedules
Outreach patients not recently seen to ensure continuous care
Prepare travel routes for clinicians based on daily scheduled visits
Communicate effectively with care team members via team huddles and EHR documentation
Navigate multiple computer platforms throughout the day
Ensure team escalations are addressed timely and accurately
Other administrative duties as assigned

Qualification

Healthcare experienceEHR experienceBilingual (English/Spanish)Google Apps proficiencyCustomer service experienceAdministrative skillsMulti-platform navigationEffective communication

Required

You have high School Diploma and/or GED
You have direct experience working in the healthcare setting, bonus points if in an ambulatory/outpatient practice
You have strong administrative and computer skills, especially Google Apps (Mail, Calendar, Sheets, etc)
You have experience working with an EHR and/or Carelink
You have customer service experience answering a large volume of incoming calls

Preferred

You are bilingual in English/Spanish (strongly preferred)

Benefits

401k matching
Comprehensive medical, dental, and vision coverage
No-Meeting Fridays
Company holidays
Access to mental health resources
Generous time-off policy
Learning programs
Mentorship
Professional development funding
Regular performance feedback and reviews
Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
Reimbursement for office setup expenses
Monthly cell phone & internet stipend
Remote-first culture, enabling collaboration with global teams
Paid parental leave for all new parents

Company

Clover Health

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Clover is a healthcare technology company helping members live their healthiest lives with its Medicare Advantage plans.

Funding

Current Stage
Public Company
Total Funding
$1.62B
Key Investors
GreenoaksSequoia CapitalFirst Round Capital
2021-11-17Post Ipo Equity· $300M
2021-01-08Post Ipo Equity· $400M
2021-01-08IPO

Leadership Team

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Andrew Toy
CEO
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Jamie Reynoso
CEO
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Company data provided by crunchbase