Verve, a Credit Union · 2 weeks ago
Video Teller Specialist (51883)
Little Chute, WI
Full-time
Onsite
Entry Level
1+ years expVerve, a Credit Union, is seeking a Video Teller Specialist to deliver exceptional member service through their Interactive Teller Machine channel. This role involves supporting members with financial transactions, product education, and service referrals in a digital environment while maintaining compliance and a positive member experience.
BankingFinancial Services
Responsibilities
Facilitate a wide range of member transactions via ITM, including but not limited to deposits, withdrawals, payments, check cashing, and cash advances, while ensuring accuracy, compliance, and a positive member experience
Enroll or modify payroll allocations and ACH per member request
Order and re-order checks and check cards for members
Provide exceptional member service while maintaining confidentiality
Identify members’ needs and refer appropriate products and services
Actively seek referral opportunities
Support the achievement of individual and team sales goals
Verify and balance currency, coin, and checks in the cash drawer at the end of each shift
Comply with BSA/AML and OFAC regulations relevant to the position
Complete all required annual online compliance training
Attend required sales, service, and departmental training to enhance skills
Demonstrate the Credit Union’s philosophy and adhere to Patch Values in all interactions
Foster a culture of solutions, innovation, and continuous improvement
Perform all other duties as assigned
Qualification
Required
High school diploma or equivalency required
Saturday hours are required on a rotating basis
Convey friendliness, professionalism, and enthusiasm through digital channels
Demonstrate strong verbal and written communication skills
Maintain a service-oriented mindset with a proactive approach to identifying member needs
Recognize and act on opportunities to refer relevant products and services
Operate ITM systems and core Member Service platforms confidently
Demonstrate basic computer literacy (keyboard, mouse, standard software)
Accurately and efficiently enter and update member financial records
Learn and stay current on product offerings and services
Perform tasks with precision, especially in fast-paced environments
Apply accurate math skills, including handling cash denominations and calculations
Work independently with minimal supervision
Manage multiple priorities and make sound decisions under pressure
Adapt to new systems, processes, and challenges with a problem-solving mindset
Adhere to all Federal and Credit Union regulations relevant to the role
Read and interpret policies and procedures effectively
Uphold digital communication etiquette and professional standards
Preferred
One year of financial institution or customer service experience preferred
Benefits
Medical, dental and vision insurances
Supplemental insurances
Pre-tax and Roth 401(k) Safe Harbor options
Flexible spending accounts
Health Savings Account (HSA)
Paid time off (PTO)
Paid holidays, including birthday
Bereavement and pet leave
Basic Life/AD&D, short-term and long-term disability coverage at no cost
Voluntary Life/AD&D
Employee Assistance Program
Company
Verve, a Credit Union
People helping people is what credit unions were founded on, and it’s what we live and breathe at Verve.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Ralofsky
President and CEO
Glen Stiteley
Chief Financial Officer
Recent News
Crains ChicagoBusiness
2025-10-27
Hollywood Reporter
2024-04-09
Company data provided by crunchbase