NEOGOV · 2 weeks ago
Information Technology Support Technician
Hawthorne, CA
Full-time
Onsite
Entry Level
$5,912/mo - $8,719/mo
2+ years expNEOGOV is a company providing technology solutions for public sector organizations. The Information Technology Support Technician will provide technical support, installation, configuration, and ongoing maintenance of information technology systems for all city departments and client agencies, ensuring effective operations and user support.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assists in the day-to-day operation, maintenance and support of information technology systems and infrastructure
Provides break/fix and help desk support to end users, including troubleshooting and resolving issues related to desktop/laptop machines, mobile devices, IP phones, audio-visual systems, networking, and enterprise applications. Installs, configures, troubleshoots, and maintains endpoint devices, operating systems, applications, network connectivity, and peripheral equipment
Assists with the coordination of the repair, replacement and maintenance of city, public safety, and client agency information systems and technology equipment
Performs system support functions such as user account provisioning and deprovisioning, workstation and network moves/adds/changes, basic backup and restore tasks, preventive maintenance, printer and print queue management, and network addressing support
Performs the installation, imaging, deployment, and upgrading of computer hardware and related equipment
Responds to services requests and incidents, diagnosing and resolving hardware, software, printer, and application-related issues in a timely manner
Maintain service tickets, documents troubleshooting steps and take corrective action as required
Maintain inventory of computers, peripherals, components, software, and licenses
Develops and maintains user facing and technical documentation, prepare reports, assists with related administrative records as needed
Perform other office related duties as assigned; and may be required to work shifts, weekends, nights, and/or holidays and in secure or restricted access facilities
Carries a city issued cell phone after hours and is required to respond to emergency calls from the city or other city agencies
Qualification
Required
Graduation from high school or G.E.D
Any combination of education and experience that could provide the required knowledge and abilities is qualifying
Associates Degree from an accredited college in Information Systems or closely related field
Two (2) years of technical experience in performing a full span of personal computer support activities, including computer setup/OS installation, software configuration, and network configuration
A valid California class 'C' driver's license, safe driving record, and proof of insurance are required at the time of appointment
Knowledge of a wide variety of computer systems/hardware
Knowledge of application(s) software, including communications and utilities software; and language and equipment
Knowledge of Cisco iOS and VoIP technologies
Knowledge and experience in operating, building, maintaining desktop computers utilizing modern Windows operating systems, Group Policies, within a windows based networked environment
Ability to interpret system data/error logs
Ability to maintain complex information systems
Ability to quickly evaluate and diagnose hardware/software errors and problems
Ability to communicate effectively orally and in writing
Ability to work cooperatively and effectively with departments' staff, users, and others
Ability to function independently when needed
Ability to work with sensitive & confidential data
Must be able to pass a complete POST background investigation
Preferred
Cisco CCNA, CompTIA A+, and/or Microsoft certifications are highly desirable
Other related technical/cyber security certifications are also desirable
Benefits
Holidays
Vacations
Savings and retirement plans
Health programs
Educational reimbursement
Other benefits listed in the Hawthorne Municipal Employee Association (HMEA) Memorandum of Understanding
Defined benefit retirement plan administered by California Public Employees’ Retirement System (CalPers)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase