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Mission Technologies, a division of HII · 20 hours ago

Help Desk Technician, Majestic

Fort Belvoir, VA

Contract

Onsite

Entry, Mid Level

$41K/yr - $65K/yr

1+ years exp

HII’s Mission Technologies division is dedicated to delivering cutting-edge solutions that advance national security and defense objectives. This position is part of our Cyber and Intelligence division, which plays a critical role in supporting Enterprise-Level Security and Modernization efforts across IT infrastructure, cybersecurity, physical facilities, and personnel operations.

Defense & Space

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems

Diagnoses, identifies, isolates and analyzes problems utilizing historical database records

May route calls to product line specialists

Maintains and updates records and tracking databases

Alerts management to recurring problems and patterns of problems

Qualification

TS/SCI security clearanceTechnical problem resolutionDatabase managementCollaboration in teamsIndustry certificationsExperience in defenseProficiency with tools

Required

AA or other 2 year technical degree in related discipline and 1 year related experience. HS + 3 years related experience may be substituted for AA degree

Active TS/SCI government security clearance required to start