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The Vineta Hotel · 5 days ago

Host/ess

Palm Beach, FL

Full-time

Onsite

Entry Level

1+ years exp

The Vineta Hotel is a restored landmark in Palm Beach, known for its luxurious hospitality and world-class cuisine. The Restaurant Host-Hostess will be the first point of contact for guests, responsible for greeting and seating them, managing reservations, and ensuring a seamless dining experience.

Responsibilities

Greet guests warmly and professionally as they arrive at the restaurant, making them feel valued and appreciated to ensure a personal and memorable dining experience

Ensure a smooth and efficient flow of guests into the dining area, communicate waiting times and seating arrangements, and collaborate with servers and management to maximize guest satisfaction

Maintain awareness of special events, such as birthdays or anniversaries, and ensure these guests are recognized during their visit

Manage guest reservations in person or over the phone by maintaining the reservation book or using the restaurant's reservation system, providing guests with information about the restaurant, estimated wait times, while ensuring accurate and timely seating

Coordinate with management to accommodate large parties, special requests, or VIP guests, optimizing seating arrangements to ensure that the dining room is efficiently utilized, balancing customer flow and server workload

Escort guests to their table, offering them a menu and informing them about the restaurant’s specials or promotions

Monitor the guest waiting area, offering beverages or small snacks where appropriate, ensuring the area is neat, and keeping waiting times minimal

Collaborate closely with the other servers, bartenders, kitchen hoteliers, and other departments to coordinate timely service, ensuring that seating assignments and guest needs are managed efficiently

Track and report guest preferences or special requests, such as repeat visits or seating preferences, to help enhance future experiences

Respond to guest feedback and resolve any issues or complaints in a professional, calm, and solution-oriented manner, and keep management informed of any issues, concerns or requests that require immediate attention and follow-up

Maintain the host stand, waiting area, lobby, entryway and dining area clean and organized by straightening menus, wiping down surfaces, and helping to reset tables during shifts

Support other hoteliers during peak periods by running food, helping guests find their seats, or handling other tasks as needed

Follow health and safety guidelines for food handling, sanitation, and cleaning procedures

Uphold the hotel’s luxury brand values by providing personalized service and anticipating guests’ needs without being intrusive

Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests

Inspire an elevated level of creativity, personal commitment to service excellence and an emotional sense of gracious hospitality to enhance the restaurant’s luxury ambience

Qualification

Luxury hotel servicePOS systemsHospitality Management degreeFluent in EnglishRelationship buildingProblem solvingTeam collaboration

Required

Minimum 1 year of work experience in a similar capacity with an understanding of luxury hotel standards of service

Ability to operate and maintain all departmental equipment, fully competent with POS systems

Full-Time Position

Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays

Must be able to reach, bend, balance and transport various objects weighing up to 50 lbs. during a shift

Outstanding abilities to build and maintain relationships and a regular client base, demonstrated ability to make a naturally positive, lasting impression, brilliant at recognizing and welcoming regular guests

Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position