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Crothall Healthcare · 2 weeks ago

Patient Experience Manager

The Woodlands, TX

Full-time

Onsite

Mid Level

$55K/yr - $58K/yr

3+ years exp

Crothall Healthcare is a leading provider of specialized support services in the healthcare industry. As a Patient Experience Manager, you will coordinate and direct activities to create positive experiences for patients while collaborating with various stakeholders to meet client objectives.

Health Care

Responsibilities

Interact with patients, caregivers, support services leaders and executive leadership regarding the performance of the housekeeping/environmental services department

Administer required client and customer surveys and responds in a timely and effective manner

Assist in developing and customizing a patient satisfaction action plan to meet each account’s needs

Maintain and supports the fulfillment of client objectives at a level that ensures account retention

Make valuable contributions to hospital committees (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)

Ensure compliance with all regulatory agencies (CMS, JCAHO) and follow-up of any patient satisfaction initiatives

Participate on monthly conference calls with fellow Patient Experience Managers and operations management to communicate updates, current trends, and find-opportunities to reward and recognize staff

Participate in all Patient Experience Department learning sessions including monthly informative webinars

Provide recognition for employee when programs are implemented with success