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Core Scientific · 5 hours ago

Senior IT Service Desk Technician

Miami, FL

Full-time

Onsite

Senior Level, Lead/Staff

10+ years exp

Core Scientific is a leading provider of infrastructure for high-performance compute in North America. They are seeking an experienced Senior IT Service Desk Technician to provide high-quality technical support for end users and executives, ensuring operational excellence and contributing to process improvements.

Artificial Intelligence (AI)BlockchainData CenterData MiningSoftware

Responsibilities

Provide technical support for end users across Windows, macOS, and Linux environments

Deliver high-touch, confidential, and proactive executive support, ensuring rapid response and minimal downtime

Troubleshoot and resolve complex hardware, software, and local network issues

Support enterprise applications, security tools, mobile devices, and collaboration platforms

Manage workstation deployments, updates, patching, and endpoint configuration

Maintain and update documentation, knowledge base articles, and support procedures

Assist with onboarding/offboarding processes, including account creation, equipment setup, and user training

Collaborate with infrastructure, cybersecurity, and systems teams to escalate and resolve advanced issues

Participate in IT projects, technology upgrades, and process improvement initiatives

Maintain asset inventory and lifecycle management for end-user devices

Foster open, respectful, and professional communication both within the team and with coworkers, teammates, and leaders across the organization

Performs other duties as assigned

Qualification

Windows supportMacOS supportLinux supportExecutive supportActive DirectoryMDM platformsNetworking fundamentalsScriptingAutomationCustomer service skillsProfessionalismProblem-solving skillsCommunication skillsTime management