Aptonet · 4 weeks ago
Tier 2 Deskside Hardware Technician
Rockville, MD
Contract
Onsite
Mid Level
3+ years expAptonet is seeking a customer-focused Tier 2 Deskside/System Technician to provide on-site support for the U.S. Nuclear Regulatory Commission (NRC). The role involves delivering deskside and systems support, maintaining high-availability environments, and ensuring compliance with security standards.
Enterprise SoftwareInformation TechnologyStaffing AgencyTraining
No H1B
Security Clearance RequiredU.S. Citizen OnlyHiring Manager
Mariana Ham
Responsibilities
Serve as the primary on-site point of contact for Tier 2 deskside engineering and break/fix support for desktop and laptop devices
Provide non-disruptive deskside support for deployment of Windows 10 and Windows 11 configured hardware
Configure, deploy, maintain, and support laptops, desktops, thin clients, and mobile devices, including associated peripherals
Perform hardware and software procurement, deployment, asset control, and disposal activities
Maintain and support a high-availability environment using virtualization and redundancy best practices
Perform systems maintenance, including software upgrades, backups, recovery, and file maintenance
Review systems weekly for critical updates, including preparation for exercises and response to emerging threats
Provide on-call after-hours support for Production Operating Environment (POE) system issues as required
Support practice, mock, and real DR/COOP exercises on-site
Liaise with Tier 3 teams for changes, upgrades, and escalations
Document all incidents, resolutions, and activities in ServiceNow ITSM, meeting defined resolution-time standards
Escalate issues to leads or management when solutions are unclear
Provide guided hands-on network or system support for site-specific customer needs
Perform duties that may require heavy lifting and movement of IT equipment
Qualification
Required
Hands-on experience deploying Dell laptop and desktop devices using Windows 10 and Windows 11 images
Break/fix deskside support for end-user computing devices
Experience using ServiceNow ITSM for ticketing, CMDB updates, and documentation
Knowledge of Microsoft Office Suite
Strong analytical and troubleshooting skills, including diagnosing patch-related issues
Ability to ensure workstation compliance with security patches and requirements
Strong documentation skills for troubleshooting, failed patch deployments, and remediation reporting
Bachelor's degree with 3+ years of relevant experience, or equivalent experience in lieu of a degree
Excellent customer communication, organizational, and time-management skills
Comfortable working in a government on-site environment with no telework
Ability to travel as needed between Rockville, MD and Bluemont, VA
U.S. Citizenship or U.S. Permanent Residency required
Must be able to obtain and maintain an NRC Public Trust Security Clearance prior to start (process may take 1–4 months)
Position is covered under the Service Contract Act (SCA) and includes required Health & Welfare provisions
Preferred
Experience in software testing
Experience in system administration
Experience in IT operations
Experience in enterprise IT environments
Experience in patch deployment and validation
Experience in test automation frameworks
Certifications (or proficiency toward) CompTIA A+
Certifications (or proficiency toward) CompTIA Security+
Certifications (or proficiency toward) CompTIA Network+
Certifications (or proficiency toward) Microsoft certifications
Ability to obtain ITIL 4 Foundation certification
Benefits
Health & Welfare provisions
Company
Aptonet
Aptonet delivers innovative IoT, operations research, mobility & web solutions along with staffing services with a focus on professionalism.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase