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Perpay Inc. · 3 weeks ago

Business Operations Associate (Rotational Program)

Philadelphia, Pennsylvania, United States

Full-time

Onsite

New Grad, Entry Level

Perpay is a mission-driven company dedicated to improving financial futures for its members through innovative financial products. The Business Operations Associate role offers recent graduates a chance to make a meaningful impact by analyzing customer feedback and operational data to enhance customer satisfaction and operational efficiency while rotating through various internal teams.

FinanceFinancial ServicesFinTechPayments

Responsibilities

Deliver exceptional customer service across multiple channels (chat, email, phone), guiding users through their shopping and credit-building journey

Drive resolution of high-impact problems across operational verticals: Core, Marketplace, Card, and Risk

Collect and analyze customer service data to develop and implement performance improvement strategies

Collaborate with overseas BPO (Business Process Outsourcing) partner to provide actionable feedback on customer service interactions, ensuring continuous improvement in agent efficiency, accuracy, and overall service quality

Maintain and update internal training materials, including SOPs and operational documentation

Help shape the future of Perpay, ensuring that we continue to exceed customer expectations and expand access to financial services for all

Rotate through internal teams including Product, Acquisition, Merchandising, Credit Card, Marketing, Compliance, and People

Work cross-functionally by proposing solutions to optimize operational efficiency and drive business outcomes

Measure and communicate user friction points to the Product team and propose UX solutions

Collaborate with Merchandising to support seamless execution of orders, pricing, shipments, and vendor coordination

Leverage customer service expertise to manage BPO operations, setting clear performance standards to shape agent output while ensuring alignment of business goals

Lead training for new and existing team members

Design your career trajectory by diving into experiences that will help you draw your own map – unlocking your professional potential and aligning your passions with meaningful work