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Koch · 1 day ago

Customer Support Specialist

Green Bay, WI

Full-time

Onsite

New Grad, Entry Level

KBX is a global leader in transportation, and they are seeking a Customer Support Specialist to work directly with customers, carriers, and internal teams to provide exceptional customer service. The role involves scheduling deliveries, maintaining business relationships, and utilizing transportation management systems to meet service expectations.

ElectronicsEnergyFarmingOil and Gas

Responsibilities

Communicate with external customers to schedule delivery appointments

Partner with other departments to reschedule missed delivery appointments

Handle communications from external customers regarding delivery questions

Develop and maintain business relationships across the supply chain with both internal and external customers

Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste

Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved

Maintain proper documentation for standard operation procedures

Track and provide a high level of communication on load statuses

Utilizing all the tools and resources available, especially the transportation management systems to meet the customers’ expectations and service metrics

Work with customers and carriers through service sensitive situations and handle in a respectful manner

Support operational needs by taking on various tasks

Qualification

Customer service experienceMicrosoft Office proficiencySupply Chain experienceLogistics software experienceCommunication skillsOrganizational skillsProblem-solving skills