Annexa - NetSuite Solution Provider ยท 3 weeks ago
Helpdesk Specialist - Tier II
Washington, DC
Full-time
Onsite
Mid LevelAnnexa Inc. is currently working with D.C. Public Schools and is searching for a Helpdesk Specialist to join the Technical Support team. In this role, you will respond to and diagnose problems through discussion with users, ensuring high-quality technical support and adherence to security policies.
Information TechnologyService IndustrySoftware
Responsibilities
Resolve technical issues and close out the assigned
Service/Incident requests within the agency's Service Level Agreements
Adhere to all Enterprise-wide security policies related to the security and integrity of District-owned Resources
Assist with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g., Microsoft Office, Project, Visio, Outlook), and endpoint management tools
Log and route service requests and incidents in an incident management system
Provide a high level of customer service to end users daily
Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications
Troubleshoot issues related to agency-specific applications and web applications
Provide technical support for mobile devices, such as iPads, iPhones, Android devices, and tablets
Collaborate with the IT leadership team to test and implement cost-effective technology for the District
Maintain service level agreements related to Desk Side support Service/Incident requests
Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents
Qualification
Required
Bachelor's Degree in IT or related field, or equivalent experience
Providing second-tier support to end users, server, or mainframe apps/ hardware
Strong customer service skills
Expertise in troubleshooting complex software-related issues
Can demonstrate experience with making nontechnical users comfortable with complex technology concepts
Knowledge of Microsoft Office Suite
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10. 10 X)
Diagnosing and resolving end-user computer/ computer peripherals problems
Documenting, tracking, and monitoring end-user, server, or hardware problems
Company
Annexa - NetSuite Solution Provider
Annexa are business system experts and award-winning NetSuite solution providers, working with forward thinking companies across Australia and New Zealand who are ready to take their business systems to the next level.
Founded in 1994
51-200 employees
H1B Sponsorship
Annexa - NetSuite Solution Provider has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (4)
2021 (3)
Funding
Current Stage
Growth StageCompany data provided by crunchbase