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Now Optics · 2 months ago

Doctor's Technician

Fair Oaks, CA

Full-time

Onsite

Entry Level

$38K/yr - $45K/yr

1+ years exp

Now Optics is a company in the optometry industry, seeking a Doctor's Technician to join their team. In this role, you will provide exceptional customer service and support clinical operations, ensuring a smooth transition between clinical services and retail interactions.

EyewearHealth CareRetail

Responsibilities

The Physician Eyecare Group (PEG) provides all clinical services in each store, and PEG doctors provide supervision, direction and guidance to the Doctor’s Technicians regarding but not limited to Diagnostic Pre-Testing, and Digital Refraction, Contact Lens care and executing all PEG clinical standards

Meet all training guidelines, procedures, protocols, and certification requirements and clinical standards developed by the Physician Eyecare Group

The role will also require this person to communicate effectively with the supervising PEG physician for all direction and guidance with regards to patient care within their store

Each Doctor Technician should seek opportunities to enhance the patient's clinical experience

Each Doctor Technician must satisfy all the Physician Eyecare group criteria to ensure proper clinical care

Each Doctor Technician may be directed to support clinical care by the local PEG doctor who is supervising must meet the requirements set forth by PEG, including the computerbased learning to ensure proper patient clinical care

Required to learn how to utilize local mode as a tool to enhance overall patient experience and perform when necessary, with supervision from the PEG doctors

Doctor Technicians must provide proper insertion and removal of contact lenses for new and existing contact lens wearers

Doctor Technicians communicate/order any clinical or contact lens supplies to keep the clinical operation running smoothly as may be required by the PEG physician from time to time

Ensure accuracy of patient history and personal information in the system

Achieve daily/weekly/monthly/quarterly PEG desired goals

The metrics that will drive the clinical performance include but will not be limited to:

Prompt and proper completion of outside referrals

Store conversion/performance (supplements, drops, retinal photos, therapy, etc)

Be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics and initiatives

Greet our patients and customers as they enter the store, identify patients' needs to ensure an easy and memorable experience while providing promotions on products and services available. Answer customers' inquiries and gather necessary information to facilitate sales

Foster a strong partnership between the retail team and professional services

Schedule and confirm appointments

Assist Management Team with patient complaint resolution and inform the status of pending orders; ensure all patient expectations are met

Ensure brand standards by performing basic housekeeping duties when necessary

Achieve daily/weekly/monthly/quarterly desired goals

The metrics that will drive the clinical operational performance include but will not be limited to:

Pretest Wait Time

Pretest Time

Proper chart completion through tech actions for the doctor

Patient’s sentiment towards telehealth experience

Exam Only Rate (Count and Percentage)

Recheck Rate

Walk in vs. Scheduled Appointments Rate

Maintain patient records confidential and secure in accordance with HIPAA requirements

Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time

Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc

Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance

Other duties as assigned and required