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Housecall Pro · 2 weeks ago

Senior Strategic Account Manager – Partnerships

United States

Full-time

Remote

Mid, Senior Level

$75K/yr - $110K/yr

5+ years exp

Housecall Pro is a company dedicated to improving the lives of home service professionals. They are seeking a Senior Strategic Account Manager to operate as a trusted advisor and strategic partner to franchise clients, guiding them toward long-term success and account growth through effective account planning and retention strategies.

AppsHome ImprovementHome RenovationInformation TechnologyMobileSaaSSoftware

Growth Opportunities

Responsibilities

Build and deepen strategic relationships with executive-level franchise stakeholders to maximize account value

Drive account growth through holistic strategies that include upselling, cross-selling, and expanding platform usage

Collaborate with internal teams to tailor solutions that align with each franchise’s business goals and operational needs

Lead high-impact business reviews and performance check-ins to reinforce value and uncover growth opportunities

Develop and refine account management best practices and playbooks based on franchise lifecycle insights

Support renewal efforts by addressing risk early and demonstrating tangible outcomes tied to our solutions

Analyze account data to identify trends, surface opportunities, and guide decision-making

Mentor and support onboarding and development of junior team members within the franchise partnerships team

Represent the franchise perspective in cross-functional initiatives to improve product, service, and support models

Travel periodically to meet with franchise clients in person, building trust and alignment on growth strategies

Qualification

Account managementCustomer successB2B account growthCRM toolsData analysisSelf-directedStrategic thinkingCommunicationCustomer experience focus

Required

5+ years of experience in account management, customer success, or partnerships; 3+ years acceptable with demonstrated success managing complex, multi-stakeholder accounts

Experience working with complex organizations such as franchise systems, OEMs, distributors, or large enterprise environments (i.e. GE, Cisco, etc.)

Proven success in growing and retaining B2B accounts, particularly with multi-location or complex clients

Experience using CRM and data tools to monitor account health and drive strategy (i.e. Salesforce, Looker)

Bachelor's degree or equivalent work experience required