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ICANN · 3 weeks ago

GDD Services Manager

Los Angeles, CA

Full-time

Onsite

Senior Level

6+ years exp

ICANN is an organization responsible for managing domain names and their distribution network. They are seeking a GDD Services Manager to define and document service requirements and support the delivery of these services to registry operators and registrars, while collaborating with cross-functional teams to solve complex problems.

AssociationGovernmentInternetInternet of ThingsNon Profit

H1B Sponsor Likely

Responsibilities

Define, implement, and manage service requirements in partnership with cross-functional teams

Manage exceptions and escalations to service delivery by developing potential solutions and building cross-functional consensus

Become the expert for assigned services; understand, represent, and communicate ICANN’s position on an issue to both internal and external audiences with assistance from senior staff or supervisor

Understand complex issues and compose concise written materials to inform and/or influence internal or external audiences

Analyze data to identify and implement improvements to existing services

Serve as a liaison for the registry operator and registrar community in the development and implementation of policies or procedures

Partner with the operations team to ensure the design and delivery of the service meet the intent of the service definition

Participate and lead cross-functional project teams to drive change

Work constructively with other ICANN org departments and the community to implement consensus policy recommendations developed by the community

Be an exceptional team player and be comfortable working in a highly diverse, multicultural, and dynamic environment

Other duties as assigned or requested

Qualification

Documenting requirementsPolicy analysisProject managementProblem solvingCommunication skillsFluency in EnglishTeam playerOrganizational skillsNegotiation skills

Required

Bachelor's Degree required

Minimum of 6 years of experience in a related industry

Experience documenting requirements for a product or process

Utilizes project management skills with experience in managing projects from concept to implementation

Strong oral and written communication skills in the English language with demonstrated ability to effectively inform and influence

A creative problem solver with experience negotiating with internal and external partners

Experience with analyzing and interpreting policy and contractual provisions

Highly organized and detail-oriented with the ability to manage work on concurrent projects

Demonstrates a strong work ethic and is committed to seeing tasks through to completion

Fluency, both written and spoken, in English is required

Commitment to organizational principles of accountability and transparency

Preferred

Master's degree preferred in International Relations, Public Policy, or a related field

Broad knowledge and experience in public policy research and analysis is a plus

Experience working in the domain name industry is a plus

Experience working with contracts and legal documents or managing vendors is a plus

Preference will be given to candidates with demonstrated skills in additional languages besides English

Company

ICANN

Glassdoor4.1

ICANN (pronounced eye-can) is the Internet Corporation for Assigned Names and Numbers. It's a non-profit corporation that was created in

Founded in 1998

Playa Vista, California, USA

201-500 employees

http://www.icann.org

H1B Sponsorship

ICANN has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (3)

2024 (1)

2023 (2)

2022 (2)

2021 (1)

2020 (2)