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Zekelman Industries · 1 day ago

Process Improvement Facilitator

Chicago, IL

Full-time

Hybrid

Mid Level

3+ years exp

Zekelman Industries is a leading manufacturer of steel pipe and tube products in North America. The Process Improvement Facilitator will enhance commercial and planning workflows within the manufacturing organization by facilitating workshops, capturing business requirements, and supporting process redesign to improve efficiency and scalability.

Building MaterialManufacturing

Responsibilities

Facilitate process improvement workshops by planning, organizing, and leading sessions with stakeholders to identify pain points, improvement opportunities, and process gaps

Capture, validate, and document business requirements to support process redesign and system enhancements aligned with business objectives and reduced manual work

Develop detailed process maps and workflow documentation for current-state processes, highlighting manual efforts and inefficiencies

Collaborate with stakeholders to define future-state processes that eliminate manual steps and improve scalability

Align data and reporting requirements to support service-level expectations and effective process execution

Assist in developing and maintaining SOPs for commercial workflows to ensure clarity, compliance, and consistency

Maintain SOP version control and ensure procedures are accessible to all stakeholders

Identify and document best practices across business units, enhance them for scalability, and communicate them to ensure consistent adoption

Support process redesign through implementation by collaborating with project teams during testing, validation, and rollout

Assist in change management by developing communication plans, training materials, and stakeholder engagement strategies to support adoption

Track milestones, measure adoption rates, and report outcomes with insights for further optimization

Perform other duties as assigned

Leads and promotes healthy and safe work practices as required by regulatory agencies and Company policy

Qualification

Process facilitationLean Six Sigma certificationProcess mapping toolsCommercial operations experienceBasic ERP knowledgeDocumentation skillsPresentation skillsCollaboration skillsAdaptability