Clarasight · 1 month ago
Customer Value Lead - US
New York City, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $150K/yrClarasight is building an AI-Powered Mission Control for Corporate Travel, serving some of the world's leading companies. The Customer Value Lead will ensure customer adoption of the platform and realization of measurable business value, acting as a trusted partner to enterprise accounts across various functions.
GreenTechInformation TechnologySustainability
Responsibilities
Own ongoing customer success for a portfolio of enterprise accounts, from post-implementation through long-term value realization
Drive sustained adoption and usage across complex, multi-stakeholder organizations
Ensure customers achieve intended outcomes across emissions reduction, cost management, and operational efficiency
Act as a trusted advisor to senior leaders across travel, finance, sustainability, and operations
Communicate realized value clearly through executive-ready narratives, metrics, and insights
Partner closely with Solution Architects, Product, Data, and Sales to ensure continuity, alignment, and impact
Navigate complex enterprise organizations with multiple levels, functions, and decision-makers
Build credibility from day-to-day operators through executive sponsors
Drive alignment, momentum, and outcomes without formal authority
Establish strong operating rhythms (e.g., QBRs, planning cycles, executive updates) that position Clarasight as a strategic partner
Partner with customers to define and prototype how business value is measured, tracked, and acted on within Clarasight
Build and iterate on customer-specific analyses, dashboards, and planning views using real customer data
Use SQL and analytics tools to explore data, validate assumptions, and answer executive-level questions
Leverage AI to accelerate analysis, generate insights, and test new ways of surfacing value
Translate analytical outputs into clear, executive-ready narratives, and feed successful patterns back into product and solution teams
Qualification
Required
A senior, customer-facing professional with experience in enterprise customer success, consulting, analytics, or professional services
Comfortable operating at executive level, with presence and judgment comparable to a strategy consulting engagement lead
Equally comfortable getting hands-on with data, analysis, and delivery when needed
Technically fluent, with experience using SQL and analytics tools to answer complex business questions
AI-fluent and curious, with a bias toward automation, experimentation, and leverage
Experienced navigating complex enterprise organizations with multiple stakeholders and decision layers
Thrives in early-stage startup environments, where ambiguity is high, resources are constrained, and ownership matters
Company
Clarasight
Climate Club is a carbon reduction platform that focuses on employee education, engagement, and activation.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.61MKey Investors
Red Sea Ventures
2022-09-28Seed· $9.61M
2022-01-19Pre Seed
Leadership Team
Adam Braun
Co-Founder & CEO
Recent News
2025-03-29
Tech Funding News
2025-03-26
Company data provided by crunchbase