Xcel Energy · 2 weeks ago
Customer Service Representative - Credit and Collections
Eau Claire, WI
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expXcel Energy is a leading combination electricity and natural gas energy company, dedicated to providing energy-related products and services to millions of customers. The Residential Credit and Collections Representative is responsible for ensuring customer satisfaction, resolving inquiries, and collecting payments while maintaining trust and providing tailored solutions to customers' needs.
Electrical DistributionEnergyNatural Resources
Responsibilities
Deliver exceptional customer service through multiple communication channels, primarily phone calls
Anticipate customer needs and offer tailored solutions using advanced problem-solving skills
Utilize critical thinking to address and resolve complex customer inquiries
Provide specialized technical support to customers
Engage with past due customers to negotiate for payments and eligible arrangements on remaining balances
Follow and optimize collection protocol utilizing specialized tools
Expedite the resolution of customer disputes and queries
Handle customer phone calls professionally, empathetically and knowledgeably, following appropriate scripts when necessary
Participate in an on-call rotation
Perform additional duties as assigned, including involvement in special projects
Qualification
Required
At least 18 months of customer service experience or equivalent
High School Diploma or equivalent
Ability to confidently use multiple computer programs at once
The capability to proactively identify, troubleshoot, and resolve technology-related issues. This includes diagnosing hardware and software problems, implementing effective solutions, and ensuring minimal disruption to workflow
Preferred
Bilingual proficiency in Spanish is highly desirable, with a compensation premium available after passing a Spanish-language proficiency test
Experience in collections
Benefits
Spot On Bonus
Medical/Pharmacy Plan
Dental
Vision
Life Insurance
Dependent Care Reimbursement Account
Health Care Reimbursement Account
Health Savings Account (HSA) (if enrolled in eligible health plan)
Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
Transportation Reimbursement Account
Short-term disability (STD)
Long-term disability (LTD)
Employee Assistance Program (EAP)
Fitness Center Reimbursement (if enrolled in eligible health plan)
Tuition reimbursement
Transit programs
Employee recognition program
Pension
401(k) plan
Paid time off (PTO)
Holidays
Volunteer Paid Time Off (VPTO)
Parental Leave
Company
Xcel Energy
Xcel Energy is an electric and natural gas energy company that offers a portfolio of energy-related products and services to customers.
10001+ employees
H1B Sponsorship
Xcel Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (6)
2023 (6)
2022 (4)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.39BKey Investors
US Department of EnergyBreakthrough Energy Ventures
2024-11-04Post Ipo Equity· $1.2B
2023-10-18Grant· $100M
2023-09-22Grant· $70M
Leadership Team
Robert Frenzel
Chairman, President and CEO
Brian Van Abel
Executive Vice President and Chief Financial Officer
Recent News
2025-12-27
Company data provided by crunchbase