FundView ยท 2 weeks ago
Technical Business Systems Analyst (BSA)
United States
Full-time
Remote
Mid, Senior Level
3+ years expFundView provides cloud-based solutions to power local governments. They are seeking an experienced Technical Business Systems Analyst (BSA) to serve as a key liaison between various teams and ensure the platform delivers value to cities and municipalities.
AccountingGovernmentGovTechSoftware
Responsibilities
Partner with Implementation Project Managers and Product teams to support requirements discovery, solution design, and successful rollout of new customers and new product features
Translate customer business needs into clear functional requirements, user stories, workflows, and acceptance criteria
Participate in configuration, UAT planning and execution, and validation of new product capabilities
Assist customer-facing teams in troubleshooting and resolving implementation-related issues
Engage with Product Management to gather, prioritize, and refine enhancement requests based on customer impact and business value
Break down complex platform functionality into actionable requirements enabling Engineering development
Partner with QA to support test case development and acceptance validation for enhancements and defect resolution
Serve as a subject matter expert (SME) for Customer Success and Support teams, helping them understand and troubleshoot functionality for our city/municipality customers
Contribute to the creation of knowledge base content, training materials, workflows, and best practices
Analyze support trends to influence product improvements and reduce case volume
Qualification
Required
3-5+ years of experience as a BSA, Business Analyst or similar role in B2B SaaS environment
Hands-on experience with managing multiple client implementations and internal product enhancement projects simultaneously
Experience in Customer Success and/or Customer Support organizations
Familiarity with SaaS implementation methodologies and data migration concepts
Deep skills in requirements gathering, process mapping, and writing user stories/acceptance criteria
Proven ability to collaborate across Product, Delivery, and customer-facing teams
Technical and analytical curiosity with strong problem-solving skills
MUST be located in the US within CST or EST time zone
Extensive experience with Microsoft 365 / Microsoft Office Suite
Deep experience with process mapping tools (e.g. Lucidchart, Visio)
Familiarity with project management / workflow tools (e.g. Jira, MS Project) to manage assigned tasks, workflows, timelines, etc
Preferred
Experience with Public Sector SaaS platforms/companies, especially platforms enabling operational services for municipalities (e.g. utility billing, municipal court, and financial ERP)
Experience with workflow-based or configuration-driven platforms
Background working with Agile or Rapid Application Development software delivery teams
Hands-on experience with Microsoft Dynamics 365 (ideally the Project Operations module)
Experience with the application of AI Automation / Tools
Company
FundView
FundView is a modern, cloud-based ERP platform built specifically for local governments with populations under 50,000.
11-50 employees
H1B Sponsorship
FundView has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2021 (1)
Funding
Current Stage
Early StageLeadership Team
Brian G. Cook
CEO
Zach Slaughter
Chief Operating Officer
Company data provided by crunchbase