Vertex · 3 weeks ago
Patient Support & Engagement Analytics Associate Director
Boston, MA
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$158K/yr - $237K/yr
8+ years expVertex is a global biotechnology company that invests in scientific innovation, and they are seeking an Associate Director of Patient Support & Engagement Analytics to lead analytics initiatives that optimize patient services and programs. This role will leverage data-driven insights and predictive modeling to enhance patient engagement and improve operational efficiency across Vertex’s patient support ecosystem.
Computer Software
Responsibilities
Develop and execute the analytics strategy and approach, ensuring alignment with the business objectives
Create KPIs, dashboards, and reporting frameworks to monitor care manager performance, program effectiveness and patient experience
Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions
Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that improve patient readiness, streamline onboarding, and deliver a positive treatment experience
Present findings to program/brand leadership and influence data-driven decision-making across the organization
Champion innovation by piloting new analytical methodologies and visualization tools to enhance insights delivery and operational excellence
Ensure compliance with HIPAA, data privacy regulations, and Vertex’s data governance standards
Partner with Data Engineering team to define and optimize data infrastructure (data warehouse, data lake) for scalable analytics solutions
Manage external vendors and oversee data quality assurance for patient support analytics
Qualification
Required
Bachelor's degree in a quantitative discipline (e.g. Data Science, Statistics, Economics, Healthcare Analytics, or related field)
Typically requires 8+ years of experience in pharma/biotech analytics, with a focus on patient support, commercial analytics, forecasting, or commercial operations
Strong experience working with data infrastructure, BI tools, and leading cross-functional analytics projects
Critical thinker with a demonstrated ability to identify key trends, synthesize complex data, and translate findings into actionable recommendations
Advanced analytical expertise with proficiency in Excel, SQL, and Power BI
Proven ability to collaborate effectively with internal teams and external partners to generate insights and support strategic decision-making
Demonstrated ability to evaluate and prioritize competing requests, ensuring timely delivery of multiple concurrent workstreams
Exceptional communication skills, both written and verbal, with the ability to present insights clearly and persuasively to cross-functional teams and mid-level leadership
Highly flexible, comfortable navigating ambiguity and thriving in a fast-paced, dynamic environment
Preferred
Familiarity with Python and Snowflake is a strong plus
Domain expertise in cell and gene therapy or experience supporting hemoglobinopathies is a strong plus
Benefits
Inclusive market-leading benefits
Medical, dental and vision benefits
Generous paid time off (including a week-long company shutdown in the Summer and the Winter)
Educational assistance programs including student loan repayment
A generous commuting subsidy
Matching charitable donations
401(k)
Company
Vertex
Vendor intelligence that combs through your supplier, manufacturer, logistics data to detect where you're leaving money on the table.
2-10 employees
H1B Sponsorship
Vertex has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (18)
2023 (7)
2022 (13)
2021 (5)
2020 (7)
Funding
Current Stage
Early StageCompany data provided by crunchbase