Cox Communications · 2 days ago
Customer Retention and Sales Representative
Phoenix, AZ
Full-time
Onsite
Entry Level
$17.71/hr - $17.71/hr
1+ years expCox Communications is a leading telecommunications company, and they are seeking a Customer Retention and Sales Representative. In this role, you will be responsible for retaining customers by building meaningful relationships and offering additional services to enhance their experience with Cox products.
Communication HardwareInternetInternet of ThingsTelecommunicationsWired Telecommunications
No H1B
Responsibilities
You'll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us
You'll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services
Along the way, you'll also reaffirm the needs of each customer's household and influence or solidify the why Cox products and services satisfy their needs
You'll upsell, cross-sell, and work to retain every customer with whom you interact
You'll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course)
You'll use our customer database to tailor solutions and help customers understand their billing
Qualification
Required
High school diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams
Excellent ability to persuade others through indirect influence
Ability to seek out opportunities and take initiative with little or no direction
Demonstrated capacity to thrive in a high-change, often ambiguous business environment
Ability to establish customer relationships in a fast-paced environment
Preferred
Experience in the telecommunications industry
1+ years in a sales quota or retention environment
2+ years' experience in related field (i.e. Retail, Training, Indirect Sales, etc.)
Benefits
401k + company match
Comprehensive medical benefits
Free Internet
Discounts on other Cox services valued at up to $300 per month
Tuition reimbursement for academic pursuits
Adoption assistance
Paid time off to volunteer
Childcare and eldercare resources
Pet insurance
Minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Company
Cox Communications
Cox Communications operates as a multiservice broadband communications company in the United States. It is a sub-organization of Cox Enterprises.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$504.94MKey Investors
U.S. Department of the Treasury
2025-05-16Acquired
2024-06-17Grant· $4.94M
2002-09-17Debt Financing· $500M
Leadership Team
Kristine Faulkner
Senior Vice President, Marketing Operations
Colleen McKay Langner
Chief Operations Officer, Executive Vice President Chief Marketing & Sales Officer
Recent News
Investing.com
2026-01-06
2026-01-05
Company data provided by crunchbase