Center for NYC Neighborhoods · 3 weeks ago
Senior Program Manager, Energy Sustainability Programs
New York, NY
Full-time
Hybrid
Mid, Senior Level
$83K/yr - $93K/yr
3+ years expThe Center for New York City Neighborhoods is a not-for-profit organization focused on promoting affordable homeownership. The Senior Program Manager will oversee the delivery of homeowner services for the NYSERDA Clean Energy Hub in Brooklyn and the Bronx, ensuring the program meets its targets and provides high-quality services to New Yorkers.
CommunitiesLegalNon Profit
Responsibilities
Manage a program team focused on connecting homeowners to energy resources and wrap-around services through the Clean Energy Hub and other related programs as needed
Maintain knowledge of clean energy opportunities and wrap-around services available to homeowners
Support overall project management of the Clean Energy Hub, including analysis of program budget, resource spending, and allocation of needs
Manage internal team and subcontractors to ensure quarterly targets are met, including preparing and leading regular check-in meetings, soliciting feedback, and collaboratively addressing program partner concerns; empowers staff to creatively participate in program developed and increased efficiencies; encourages positive team dynamics through regular cross-team learning opportunities
In coordination with Clean Energy Hub partners and Program Delivery staff, manage program documentation, including updates to the program standard operating procedures, external documentation, and issues tracking
In coordination with Program Delivery team staff, multiple Center departments, and outside subcontracted organizations, ensure Clean Energy Hub data integrity in Salesforce and other data tracking systems. Develop and maintain systems for data analysis and impact tracking
Manage individual case escalations, including coordination with applicants, and internal, and external program staff
Troubleshoot and lead in proposing solutions to programmatic issues, including data systems, program processes, operations, and policies
Liaise with program funders and leaders of Energy Hubs statewide through active participation in regular meetings, webinars and regular working groups; regular monitoring and participation within Team’s communication platform; preparing memorandum and other communications to report on progress against targets, issues, and proposed resolutions
Work obligations may on occasion necessitate evening or weekend hours
Other duties as reasonably required by Center needs
Qualification
Required
Bachelor's degree or at least 3 years of relevant experience in a mission-driven organization
1 year of managerial responsibilities at a non-profit organization or a postgraduate degree in a related field such as Public Administration, Public Policy, or Urban Planning
Experience in affordable housing, energy technologies, climate policies, and initiatives, climate effects on health, and/or related subjects
Proven ability to deliver complex programs
Highly organized, results-driven manager
Highly skilled at synthesizing progress, successes, and challenges, as well as recommending approaches and solutions
Strong personal accountability for the team's successes and failures
Collaborative partnering with stakeholders inside and outside the organization
Passionate about promoting affordable homeownership and an equitable and sustainable New York
Deep understanding of and commitment to ensuring diversity, equity, and inclusion
Strong oral and written communication skills
Fluency with Microsoft Office (Word, Excel, PowerPoint); knowledge of Salesforce or other CRM
Demonstrate ownership by showing initiative, acting conscientiously, and driving team results
Demonstrate a growth mindset through resilience, engaging in expansive thinking, and showing curiosity
Work collaboratively by demonstrating the ability to work in teams, exhibiting emotional intelligence, and having positive energy
Company
Center for NYC Neighborhoods
Center for NYC Neighborhoods is a nonprofit organization that promotes and protects homeownership in New York.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Christie Peale
CEO/Executive Director
Natasha Edwards Pallan
Chief Financial Officer
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