The AME Group ยท 2 weeks ago
IT Desktop Support Service Technician
Nashville, TN
Full-time
Onsite
Entry Level
2+ years expThe AME Group is seeking a talented and experienced IT Desktop Support Technician to join their Vincennes team. The ideal candidate will provide technical support for end-users, addressing hardware and software issues, while ensuring high customer satisfaction and timely resolution of support tickets.
Information Technology
Responsibilities
Provide front line technical support for end-users, addressing hardware and software and network related issues
Install, configure, and troubleshoot desktop hardware, software, and other peripherals
Ensure timely resolution of support tickets while maintaining a high level of customer satisfaction
Document all technical support activities in ticketing systems
Qualification
Required
2+ years of hands-on experience in IT desktop support
Proficient in troubleshooting hardware and software issues in a Windows environment
Experience with Active Directory, Microsoft office suite and other common business applications
Strong communication skills and the ability to work with clients in a professional manner
Ability to work independently and collaboratively in a team-oriented environment
Adept at managing priorities and meeting deadlines
Associate degree or relative certifications (CompTIA A+ certification)
Valid driver's license and reliable transportation is necessary
Must be able to lift up to 50 lbs
Preferred
Azure experience a plus
Benefits
Competitive salary and benefits package
100% Employee-Owned Company! Employee stock ownership plan for all employees.
Professional development opportunities through our employee training program
Opportunity for growth and advancement
Positive and supportive work environment
Company
The AME Group
The AME Group is a privately held company that provides technical support and information technology services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Vance Olson
Retired
Company data provided by crunchbase