ShipMonk · 1 month ago
Senior Onboarding Specialist
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
2+ years expShipMonk is a growth partner for merchants, providing cutting-edge technology and fulfillment services. The Senior Onboarding Specialist serves as the primary contact during client implementations, ensuring a seamless onboarding experience and fostering strong relationships to help clients succeed with ShipMonk's services.
E-CommerceLogisticsSaaSShippingSupply Chain ManagementWarehousing
Responsibilities
Act as the primary point of contact for 20 or more new clients, handle client queries about the ShipMonk implementation process as each new client navigates the Onboarding Journey
Onboard our mid-market and enterprise clients, provide solutions for complex business and technical requirements, and bring forth best business practices
Be seen as a trusted advisor both internally and externally
Lead new clients through the initial stages of using ShipMonk’s products and services, ensuring they understand its features and benefits. Troubleshoot issues early on in the partnership to course-correct
Understand each client's business needs and try to align the product implementation accordingly by providing solutions and communicating clear expectations so they are well-prepared to go live
Demonstrate ShipMonk’s software and system features and troubleshooting through emails, phone calls, and video meetings to ensure comprehension
Host live daily webinars to train clients on each Onboarding Journey milestone using a prepared slideshow while demonstrating the ShipMonk application
Successfully transition clients from Onboarding to Client Support, setting them up for growth, long-term success, and retention
Partner and interact with other ShipMonk areas of business; Sales, Warehouse Operations, Launch Operations, Development, Pricing, QA, and Client Support to resolve client Onboarding challenges
Collaborate with department leadership and training to create and update customer-facing education materials to ensure client adoption of ShipMonk tools and processes
Recommend improvements to the Sales, Client Support, and Operations processes to continuously enhance the overall customer onboarding experience. Advocate for clients by capturing and sharing feedback
Occasionally visit the warehouse and partner with Warehouse Operations to assist with resolving client issues and host Warehouse Tours
Maintain and achieve various inter-department KPIs and metrics
Partner with department leadership to assist with interviewing, training, and mentoring of new onboarding associates
Lead and facilitate team meetings, prepare agenda items, and create presentation content
Assist department leadership with internal projects from inception to delivery
Qualification
Required
2+ years of experience in B2B or technology industry
Hands-on experience selling, demonstrating, implementing, or supporting software
Experience collaborating cross-departmentally to deliver comprehensive solutions
Experience in fulfillment or third-party logistics a plus
Leadership Experience With 2 Or More Associates
Proficient with Google Suite Apps; Sheets, Docs, Slides, Calendar, and Meet
Familiarity with MacBook computers and operating systems
Comfortable with public speaking, talking to clients on the phone and video calls
Bilingual English/Spanish, able to speak and write English and Spanish fluently is a plus
Tech-savvy with the ability to quickly learn new product features and explain to others
Analytical and creative in finding solutions for customers
Company
ShipMonk
ShipMonk offers direct-to-consumer fulfillment and technology tools for e-commerce companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$365MKey Investors
Periphas CapitalSummit PartnersSJF Ventures
2021-01-27Private Equity· $65M
2020-12-02Private Equity· $290M
2018-10-29Series A· $10M
Leadership Team
Kevin Sides
Co-Founder/Chief Executive Officer
Jan Bednar
Founder & Board Member
Recent News
Seattle TechFlash
2025-08-21
2025-08-13
Company data provided by crunchbase