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Express Employment International · 1 day ago

Operational Change Manager

Oklahoma City, OK

Full-time

Onsite

Senior Level

5+ years exp

Express Employment International is an industry-leading staffing company headquartered in Oklahoma City. The Operational Change Manager will lead organizational transformation efforts, focusing on change management strategies and enhancing communication to drive strategic growth initiatives.

Staffing & Recruiting

Responsibilities

Design and implement a branded change communications framework, including messaging guidelines, content templates, and digital toolkits customized to the organization’s culture and audience segments

Spearhead the creation and deployment of integrated change communication campaigns and storytelling strategies, synchronized with project timelines and organizational objectives to build excitement and alignment

Conduct audience insights and sentiment analysis across departments and stakeholder personas; distill key themes into compelling narratives that inform communication priorities and content allocation

Identify communication barriers and perception risks; promote adoption and engagement via data-driven campaigns, audience feedback channels, and iterative content optimizations

Lead audience segmentation, persona development, and executive influencer mapping; design and activate targeted engagement campaigns and leadership advocacy programs to generate enthusiasm and visible sponsorship

Partner with the Strategic Organizational Communications team to co-create and launch communication campaigns, including themed content series, leadership storytelling, and digital experiences that sustain momentum and emotional connection throughout the transformation journey

Co-create an internal “Change Champions” community and scalable content/playbook library with Organizational Development; design and deliver engaging enablement experiences that turn employees into confident advocates and storytellers of the transformation

Orchestrate cross-functional collaboration between project, communications, and training teams to ensure seamless campaign integration; host alignment workshops and content syncs that keep messaging, visuals, and timing perfectly synchronized and on-brand

Champion the seamless embedding of communication and engagement moments into major programs; monitor audience sentiment, engagement metrics; deliver high-impact executive updates and storytelling scorecards that celebrate wins and secure continued investment

Set standards for change documentation; oversee maintenance of impact assessments, change logs, and stakeholder maps

Own the transformation dashboard and insights engine; continuously track awareness, belief, excitement, and advocacy metrics via pulse surveys, digital analytics; translate data into clear, visual performance stories

Transform data and feedback into compelling insight narratives and optimization playbooks; proactively pitch campaign adjustments, new content formats, channel innovations, and leader-amplification opportunities that accelerate momentum

Partner with the CX Product Owner to align near-term roadmap priorities, co-design adoption strategies, and ensure CX initiatives are effectively embedded across teams and customer-facing operations

Lead field-level launch experiences and frontline campaigns alongside the Product Owner — designing roadshows, peer-to-peer success storytelling, and local “CX Champions” ambassador programs that spark excitement and ownership at every customer touchpoint

Support the development of adoption metrics and performance dashboards to measure the uptake, effectiveness, and business impact of CX tools, processes, and experiences

Qualification

Change ManagementStakeholder EngagementCustomer Experience (CX)Change Management MethodologiesAnalytical SkillsMS Office ProficiencyProject Management ToolsChange Management CertificationOrganizational SkillsCommunication SkillsCollaboration Skills

Required

Bachelor's degree or equivalent experience in Business Administration, Organizational Development, Psychology, or a related field

5+ years of experience in change management, business analysis, CX, or a related role

Familiarity with change management methodologies (e.g., ADKAR, Prosci, Kotter)

Strong analytical, organizational, and communication skills

Ability to work collaboratively with cross-functional teams

Proficiency in MS Office (Excel, PowerPoint, Word); experience with project management tools is a plus

Preferred

Certification in change management (e.g., Prosci) is preferred but not required

Company

Express Employment International

Glassdoor3.8

Founded in 1983 and corporately headquartered in Oklahoma City, Express Employment International supports the Express Employment Professionals franchise and related brands.

Founded in 1983

Oklahoma City, OK, US

10001+ employees